Remote Control of NT/2000 Clients

[Trunk]

SMS 2.0 (SP3) Site

Our Help Desk personnel are prompted for an ID and password when they attempt to Remote Control a Windows NT/Windows 2000 client.

All of the Help Desk personnel have been entered into the "Permitted Viewers" list. They all also have the "Use Remote Tools" security right for the collection in question. It is a collection that includes all clients (95, 98, NT, 2000) except servers.

Obviously, I am still missing something in the setup of SMS.

Any ideas?

Tom Thaden
thadents@usano.ksc.nasa.gov

 

[snyderj]

Have you verified that the *device to be controlled* has an up-to-date permitted viewer list HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SMS\Client\Client Components\Remote Control\PermittedViewers ?

For remote control to work for W9x / NT / W2K:
1. The remote tool initiator must be a member of a group (or explicitly added) that has Use Remote Tools permissions on collections.

- AND -

For remote control to work for NT / W2K:
2a. The remote tool initiator must be a member of a group (or explicitly added) that has local admin rights on the PCs.
- OR -
2b. The user must be a member of a group (or explicitly added) that is in the permitted viewers list (Remote Tools Client Agent / Properties / Security tab)

 

[tiloh]

Create a global group for Desktop Personnel in your domain and dump them into the local admin group of all PC.