The site I work at has hundreds of offices throughout the world, some Avaya, some Nortel, some Cisco, some Siemens, etc. My site is Avaya.
Today I was told that the local operator function is going to be handled remotely at another site. So calls to the main number here are to be redirected to a specific number at this remote site.
In my past experience this has been done two ways. The more cumbersome way was to have calls enter the local PBX and be forwarded to the remote number. The remote site answers the call and then transfers the caller back down to the local site. This used up 3 trunks on the local site (originating inbound, transferring outbound, and transferred inbound) and 2 trunks on the remote end (transferred inbound and transferred outbound).
The preferred method of doing this used Release Link Trunks and Centralized Attendant Service. Call comes in to local PBX and is forwarded via special RLT to the remote end. Operator on remote site answers call, then transfers it back to local site VIA THE SAME TRUNK. When operator disconnects from the call the link is dropped and then only one trunk remains active on the call, the originating inbound one.
Is this possible on Avaya and if so what programming and/or circuits is required to achieve it?
Today I was told that the local operator function is going to be handled remotely at another site. So calls to the main number here are to be redirected to a specific number at this remote site.
In my past experience this has been done two ways. The more cumbersome way was to have calls enter the local PBX and be forwarded to the remote number. The remote site answers the call and then transfers the caller back down to the local site. This used up 3 trunks on the local site (originating inbound, transferring outbound, and transferred inbound) and 2 trunks on the remote end (transferred inbound and transferred outbound).
The preferred method of doing this used Release Link Trunks and Centralized Attendant Service. Call comes in to local PBX and is forwarded via special RLT to the remote end. Operator on remote site answers call, then transfers it back to local site VIA THE SAME TRUNK. When operator disconnects from the call the link is dropped and then only one trunk remains active on the call, the originating inbound one.
Is this possible on Avaya and if so what programming and/or circuits is required to achieve it?