Remote Assistance.

[Chopsy666]

Hi,

i was wondering if anyone has tried using Remote control through SMS 2003. i have not installed it on Advanced clients as recommended and instead allowed sms to hook into remote assistance. the problem i have is when i try to connect, it just gives me a remote desktop connection, i.e a login prompt. it does say waiting for an answer in green as the status, but nothing occurs on the client to ask for permission, and all the take control, transfer file etc tabs are greyed out.

ive opened up the ports (and program exceptions) on windows xp firewall and also set the remote assistance in AD.

Does anyone have any ideas?

Thanks

 

[tbrennans]

might be turned off as a policy?

but yes we use sms remote, it works fine but takes up a lot more bandwidth than ra or the rd method.

I have modified ra to not need a users approval if you want it it does require a couple changes on the local workstations though. (which can be done by a push or through the run command) But I would say the problem is probably a policy.

 

[Chopsy666]

im pretty sure ive enabled it as a policy, plus i would have thought it would give me an error message rather than defaulting to an RD login.

Does the bandwidth increase only occur when connecting, or is there increased traffic due to random polls for example. im just a little concerned at how much the SMS server is using at the moment.

If you do have the modifications that would be cool ;-)

Thanks for your help tbrennans

 

[tbrennans]

If I remember right it was just a general tcp/ip traffic use of the sms remote was something like 4x more. So in itself its not terrible but if you have a complete helpdesk team in a large environment using it, it can be brutal on the network.

The sms server doesnt really get effected by the use of the sms remote tool, it queries the db for location and info but nothing really more tham that.

To automatically click yes to the on screen confirmation: Edit C:\windows\pchealth\HelpCtr\System\Remote assistance\helpeeaccept.htm and change the entire file to read from this...

btnAccept.disabled = false;
btnDecline.disabled = false;
btnDecline.focus();

to this

btnAccept.disabled = false;
btnDecline.disabled = false;
btnDecline.focus();
DoAccept();


This loads the form then calls the accept button

then change TakeControlMsgs.htm,

This is what we added to make it work. Just one single line.

idBody.style.visibility = "hidden";
alert( L_ERRACCESSDENIED_Text );
return;
}
return;
}
onClickHandler(0);

function onClickHandler( id )
{
window.returnValue = id;
window.close();

and a shortcut for the desktop,

"%ProgramFiles%\Internet Explorer\iexplore.exe" hcp://CN=Microsoft%20Corporation,L=Redmond,S=Washington,C=US/Remote%20Assistance/Escalation/Unsolicited/Unsolicitedrcui.htm



of course test


Tim B

 

[realtek]

Hi,

If you are presented with a login prompt on the SMS Server's Remote Tools this will be because the client is either not on the domain or cannot be authenticated on the domain (i.e, the user has logged in using the cached credentials)

Try entering the Local Administrator username and password and the Client Machine Name as apposed to the domain name (where it says Domain


Give that ago and if you get any more problems or dosen't work, just give me a shout!

Cheers,

Nick