remote agent service just says STARTING

[spross]

Hi All,
I am hoping that someone can help me out. I am running Veritas Backup Exec for Windows 9.0. I have the remote agent on one other server. Everything was working fine until I rebooted the computer this morning. Now the remote agent service gets stuck and says Starting along with the backup exec server. I am running a local client of MAS90. The reason I mention this is that the network version of MAS200 uses port 10000, the NDmp port. But MAS90 should not use this port. Anyway, I change the NDMP port to 10001. But it is still getting stuck. Any suggestions would be greatly appreciated. Scott

 

[steveot]

check the app log for any errors when attempting to start it. Does it say port 10000 still in use?
Try port 12000

 

[justin2000]

spross

things to check..

1. Set the remote agent to manual and reboot - so it won't try and startup...then..

Try and telnet to the server on port 10,000, do you get a connection? If so, something else is using the port - try another one, as steveot says 12,000 is a good one.

2. Do you have Outlook and Outlook Express installed - if so, make sure one of them is setup as the default mail client.

 

[spross]

Guys THANK YOU!!!!!
It was not having the default email client setup. But my question is what does that have to do with the service!!! Thank you soooo much. Scott