Remote accessing voice mail from the back door number

[datajockey123]

I have a Callpilot 150 that answers all the lines coming into the site. Line 069 is the "backdoor number" and Silicon Sally answers right away. The employee trying to access their voice mail box remotely can not access the mail box by using "**" process.
I have increased the ring count by 1 but this has not cured the problem.
I want to be able to have the employees call in and then input their respective mailbox number and password to access their voice mail boxes for messages.
Any ideas?
Regards
Datajockey123

 

[bcmfiftyfan]

What happens when the employee presses ** ?

 

[allworxguy]

Return to AA" = Y will fix it.

Marv ccna

http://www.telemarv.ca

Sales, Installation & Service for Norstar, BCM, Samsung & Allworx Serving Ottawa and Eastern Ontario since 1990

 

[datajockey123]

Hello guys, this is what it is currently doing;
When we call the backdoor number the phone rings once and then Silicon Sally answers "Using the dial pad, please enter the extension you wish to call. To use the directory, press '#'. To leave a message press '*'. To reach an operator press '0'" and then if you wait long enough your call is sent to the the receptionist (x221).
When she starts the announcement are you not suppose to be able to hit '**' and then she asks for "Input the mailbox and password, then press the number sign"?
Does this help.
Thanks for your assistance and time.
Regards,
Datajockey123

 

[PERRYPJ]

You can hit the ** as soon as mail answers

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[curlycord]

Per what allworxguy already told you above what to do will fix your issue.


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Toronto Canada

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