Remote Access to Option 11

[RonMusick]

I have four seperate buildings and have a USR modem in each switch cabinet. I've been able to dial in to our main building for quite a while, however lately when trying to reach this particular switch, I get a hand shake then a squeeling noise. Connection/dial up to other switches are fine. I have switched out the modem with a known good one, configured exactly as the others and still have the same problem. I'm thinking it has something to do with the Option 11 switch but I'm not sure what. Any suggestions?

 

[Dougo123]

Check the TTY port. Try outing it and rebuild it.

 

[RonMusick]

Thanks Dougo123 for your reply. I'm pretty new at this system so if you have the time could you give me progressive instructions?

 

[pbxn]

TTY #05 LOGGED IN BRIAN 12:59 11/5/2006

>ld
TIM526 13:00 11/5/2006 CPU 1
37
IOD000
.stat tty

TTY 0 : ENBL
TTY 1 : ENBL DES: Maint
TTY 2 : ENBL
TTY 3 : ENBL DES: CDR
TTY 4 : ENBL
TTY 5 : ENBL
TTY 14 : DSBL DES: OTM
TTY 15 : DSBL DES: OTM
.****
OVL000
>ld 22
PT2000

REQ prt
TYPE adan tty 1

ADAN TTY 1
CTYP QSDI
DNUM 1
DES Maint
FLOW NO
USER MTC SCH BUG
XSM NO
TTYLOG 0
BANR YES

Changing
ld 17
REQ chg
TYPE adan
ADAN chg tty 1
CTYP SDI4
DNUM 01
DES Maint
DES ***

 

[RonMusick]

Thanks pbxn for the post. Unfortunately that did not cure the problem.

 

[acewarlock]

Did you STAT in LD 37, is post here.

 

[Johnthephoneguy]

Take a laptop to that location and plug into the same phone line and try to call a different test site, check the line you are currently on before worrying about the PBX itself.

 

[acewarlock]

Sounds like your connecting OK. the port may be disabled.

 

[RonMusick]

The LD 37 showed TTY port 0 (modem) as ENBL.

 

[acewarlock]

is the modem hanging up or is it just sitting there doing nothing?

 

[RonMusick]

Once the hand shake has completed, it emits a squeal for a while then displays a no answer, could not connect. I pulled the phone line from the modem and connected it to a laptop and connected successfully with the other switches; therefore eliminating the phone line to the modem.

 

[acewarlock]

If you got the hand shake and then the squel, it sounds like the modem lost sync with the switch. this is normally caused by a bad trunk making noise.