Remote access problems

[mtevensorrison]

Hi there

Had a bit of an issue with remote desktop/terminal services at the weekend!

Now we use terminal services in our office, but we also have a few clients and a weekend employee wjo dial in to our system!

now remote access is working fine from within the office and it works fine externally for me and my gaffer!

But one of our clients and our weekend calls administrator can access our system via VPN but cant get access to our appserver!

we are running server 2003 on our appserver!

heres a list of things ive checked

rebooted all servers
check all remote services
checked the ports on our router
checked the ip address's used for the remote access

 

[itsp1965]

are u sure they are using an IP address in order to access the server or are they using a hostname. It could be that they cannot resolve the name of your appserver.
Otherwise try checking your VPN server to see if there are any rules set that would not allow users to access.

 

[IGPCS]

Or you can try to delete the hardwareID from the local user regestry.

I had this issue and it solved the problem

Run Regedit

HKLM\Software\Microsoft\MSLicensing\HardwareID\
Delete the key ClientHWID

Hope this will solve your problem




I will try my best to help others so will others do!!!!!
IGPCS
Brooklyn, NY

 

[mtevensorrison]

itsp1965

Both the hostname and the IP address have been attempted - - its baffling to say the least!

Can you let me know what to check on the VPN server(which is our main server - server 2000 and sbs 2000)!

IGPCS

Thanks for the tip i will try this and let you know how i get on!

 

[mtevensorrison]

Hi again

forgot to mention that we have 10 terminal service user licenses!

Will this be affected if i delete the clientHWID key??

thanks

Steven

 

[IGPCS]

NO

it wont be affected cause the license are installed on the server and your local machine gest from the server a ID

I will try my best to help others so will others do!!!!!
IGPCS
Brooklyn, NY

 

[mtevensorrison]

is there any way i can check what machine the licenses are installed on!

sorry to doubt you but there would be murder if i deleted these licenses!

Thanks

 

[mtevensorrison]

The licenses are installed on the APPSERVER

does this change anything??

Thanks in advance

 

[mtevensorrison]

Hi can anyone tell me if this will delete the user licenses!

our licenses are installed on the server(appserver) that the user and client cant gain access to, not our vpn server(main server)!

im running out of time to get this issue resolved and could really be doing with some help!

thanks in advance.

 

[IGPCS]

No this wont delete anything
before i posted i tried it out 5 min ago

Sorry for replying so late i didnt check my emails yesterday

P.S let me know if it solved your problem

I will try my best to help others so will others do!!!!!
IGPCS
Brooklyn, NY

 

[mtevensorrison]

HI there

i done this and still no joy, i also re-installed terminal services, gave the user administrative privileges, disabled caching

it seems that now the user gets a Grey screen, then an error message saying the connection to the remote computer was broken!

the event id is 1218

can someone please help me here as i need this fixed by 5Pm tonight

Thank you

 

[mtevensorrison]

The user has now logged in from a laptop in another part of the country, this has worked!

Got this is baffling stuff, another of our clients is still getting the Grey screen treatment, and the user mentioned above still gets the Grey screen from her own PC!

can someone please explain this as its going way over my head!

I'm running out of time

 

[IGPCS]

if your client is trying to login from her pc it might be just a resolution issue (if you didnt try it out yet)


I will try my best to help others so will others do!!!!!
IGPCS
Brooklyn, NY

 

[mtevensorrison]

Sorry what do u mean a resolution issue??

Has anyone had a similar problem with some clients getting a grey screen!

Thanks

 

[IGPCS]

he shoould try to change the resolution on the TS login dialog options

I will try my best to help others so will others do!!!!!
IGPCS
Brooklyn, NY

 

[mtevensorrison]

Heres the error message my clients are receiving

The connection to the remote computer was broken. This may have been caused by a network error. Please try connecting to the remote computer again.

shall i delete the ts cals on the problem pcs or create new user profiles?

Thanks

 

[mtevensorrison]

Still no joy with this problem, i've scoured the web and ther si plenty about it but no solution, ive just updated the firmware on our linksys router wrt54g v 2.2

I jst cant get a grasp on anything regarding this because some users can access the system and others cant, could something be blocking the the clients ip addresses?

i also tried a fix on the web to delete certificates from the termservice registry but still no joy!

there must be someone out there who can help me resolve this problem!

Thanks again

 

[mtevensorrison]

Still nothing - - never had such an unbeatable problem!

Thanks anyway

 

[mtevensorrison]

Just got my client to connect via vpn and then ping the appserver

pinged it with no problems what so ever

found out the user also uses a wireless router

Anybody

Thanks in advance