Remote access device for 3300 console port 1

[Lundah]

With the 7100MAP being discontinued, I'm looking for a device to replace it for remote access to the maintenance console port of the 3300 controller. I find having access to this is very handy for doing triage on down systems and helping my field techs figure out what's wrong with the box. I need something that I can password-protect and access via IP(Telnet) or a dial-up modem. In other words, I want to telnet or dial up to the box, have it ask me for a password, then give me a serial connection to the Maintenance port on the front of the 3300ICP controller. Anyone got suggestions?

 

[619Tech]

I'm curious on this one. Was told by tech support last year that I should never leave a serial cable connected to an in service 3300. I had a conroller at a Co-Lo in another state with serial cable connected to spare server. A couple of days after installation, the server went down and I was told the serial connection caused it.

 

[Lundah]

I'm not aware of any actual technical issue other than the security risk since that port is not password protected, which is why I'm looking for a device that requires one.

 

[kwbMitel]

The console port can be accessed quite simply via PuTTy.

Password protect a Terminal Session and access via Putty using Telnet/Raw/port 2002

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What's most important is that you realise ... There is no spoon.

 

[kwbMitel]

Oh, BTW, long time no see, where you bin hidin.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[Lundah]

I normally use puTTY, but I like having the console connection available for those occasions when I can't access the thing over IP, like when some knucklehead unplugs the patch cable to the data switch, or a DSP fails, or the HDD takes a dump. It doesn't happen often, but it really helps to be able to send a tech out knowing exactly what he needs to do to restore service instead of trying to talk him through deciphering the console output locally (via a cell phone in a room where you can't get decent reception, if any at all). I've got nearly 600 sites, and I use the 7100's to get into a console at least a couple of times a month. Since I can't get 7100's any more, I need something else to do the same job.

 

[kwbMitel]

http://www.lmgtfy.com/?q=secure+dial+up+modem+rs232

**********************************************
What's most important is that you realise ... There is no spoon.

 

[Billz66]

That's a classic , I'm gonna give you a star kwbmitel , not for your help but for this link

http://www.lmgtfy.com/?q=secure+dial+up+modem+rs23...

I dont know how many times i have been asked something in the office and have just done a 2 second google search to find the answer.

http://www.lmgtfy.com/?q=

is gonna be emailed to my collegues like crazy


If I never did anything I'd never done before , I'd never do anything.....

 

[LoopyLou]

At one time I recall an issue where a system would not come up if a serial cable left on the maintenance port. That was long ago so I would hope it has been fixed.

As other state you can telnet in. You could also leave a PC connected and remote in to it I suppose.

Mitel has switched to a much more costly Martello product for their remote maintenance. It thnk its more costly because it does a lot more. The only question is "is it worth it". I find customers using the 7100 balk at the price but new customers like the advanced features. Yearly licensing costs as well.

Kind of a neat product acutally being able to allow remote access, collect info for VQM reports and give the customer a portal for access to the above.

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[augustD2]

http://www.crytycal.com/App_Uploads_Docs/Sales_Literature/EINP_Overview_BR-2.pdf

 

[bobcheese]

is it not more of an electrical 'earth' thing? Ive heard of earth loop issues being created by connection of a bad cable (or bad port for that matter) not on the 3300 mind but rs232 is rs232.