Remote Access and Feature Codes

[ctrost]

Looking for a little help

I have our S8500 configured for remote access, and can remotely via the phone enable and disable EC500 using FAC's and also can record announcements this way as well...

I was attempting to see if one could log an agent number in for ACD calls this way as well. The system takes the FAC for agent login OK, but as soon as i get 2 of the 4 digits in for the agent id, i get the 'turkey' tone....

can anyone shed some light on this?

 

[mikeydidit]

The problem with this method is you’re not on that extension you are on the remote access number and it's not in the group. That’s why the TT. The only way I have done it remotely is add a bridged appearance to my phone (usually button 3 so I don’t take calls) and then log them in. It’s a shame we have to log people in though. That’s baby sitting. But I feel your pain..




Hell, there are no rules here - we're trying to accomplish something.
Thomas A. Edison

For the best response to a question, read faq690-6594

 

[ctrost]

call me crazy, but it's actually to log myself in... theoretically, if i have EC500 enabled, i can take calls remotely.


so what you're saying is if i add a bridged appearance line for the remote access number (line 3 perhaps) to my current phone, then i should be able to log in remotely like i outlined above?

 

[simreal]

Are you trying to accomplish a remote agent type of thing? I don't think the remote access is going to work for you that way. there are however other solutions available.

What exactly are you trying to accomplish.

 

[ctrost]

i know there are other ways to do remote agent things (ip agent, etc) but I'm working with the equipment, software, and licenses that we have now.

basically, our call center takes calls starting at 7 am. if i or one of the other agents are not gong to be on time (traffic, etc) i would like to be able to log into the system remotely so that callers get through

it's not a use-all-the-time thing, just in case of emergency.

provided that i can remotely log an agent in, it will work, the EC500 part is done already

 

[simreal]

It sounds to me like you may want to consider moving to a simple time of day routing setup. then the calls would route regardless of an agent being logged in. In that case if you were a little late getting in the callers would simply need to sit in que until their call could be handled.