Relocating old phone + installing new phone 1

[kchan98]

Unfortunately I read faq799-2359 on relocating but could not get this working.

What I want to do: Take phone + DID/extension of employee on leave and keep it. Placing new employee at location of employee on leave; would like to give new employee a new phone + new extension.

What I have done:
1) Plugged in new phone to the old employees line but instead of generating a new extension like what it usually does, the settings for the old employee were copied over to the new phone.

2) I was told to make sure relocation was set to 'Y' per the FAQ and then to plug the old phone into another jack, then I could plug in the new phone. Unfortunately no matter where I plug the old phone in, it will copy the settings of the line it is connected to.

Thanks in advance for any help once again!

 

[kchan98]

Edit:

It's a similar situation to this post:

http://www.tek-tips.com/viewthread.cfm?qid=1524092

So if I put the old phone back, change relocation to 'N' and put the new phone in, the new phone will have a new extension?

After setting it back to 'Y' and I plug the old phone in, it will have the old extension no matter where I place it?

 

[jerryreeve]

to set this up so you can keep the config of a phone and voicemail wiile an employee is on vacation etc. while letting a temp work the desk I would first forward the existing phone to voicemail Feature 4 or feature 984 then pull the cross connect at the block and move it to a free port on the system, then program the previously unused port as if it was a new person completely. When the employee returns move the cross connect back to the original configuration.

----------------------------
Hill?? What hill??
I didn't see any $%@#(*$ Hill!!
----------------------------
JerryReeve
Communication Systems Int'l
com-sys.com

 

[kchan98]

Thanks for the response. So I do this while relocation is toggled on 'Y'?

 

[jerryreeve]

NO kill the relocation if you are using this method.

While set relodcation will work for moving a phone around similar to what you are wanting it will screw up your numbering plan and make it difficult for the tech to go to the cross connect blocks and make changes.

----------------------------
Hill?? What hill??
I didn't see any $%@#(*$ Hill!!
----------------------------
JerryReeve
Communication Systems Int'l
com-sys.com

 

[kchan98]

OK gotcha.

1) Turn relocation to 'N'
2) Set forwarding, unplug old phone
3) Plug old phone into unused port
4) Plug new phone into old phone's previous port

 

[jerryreeve]

not so much as plug old phone into different port but go to the cross connect board (wiring blocks by the phone system) and remove the cross connection from the old port and swing it to the new/unused port.

think of the system like this

KSU>Port > Wiring block > cross connect wire > Wiring block > house cable to jack > jack in wall > telephone set.

the port of the KSU is where the users station actually exists, that port is connected by cables and wire to the telephone. If you change the Port of the KSU you change the station even though you might be using the original set. the forwarding is to make sure that calls get forwarded to the correct voicemail box in the interum of the temp working there.



----------------------------
Hill?? What hill??
I didn't see any $%@#(*$ Hill!!
----------------------------
JerryReeve
Communication Systems Int'l
com-sys.com

 

[kchan98]

Thanks for all the help, I got it working by doing this:

*) Relocation set to 'Y'
1) Plugging in old phone to unused jack
2) Old phone retained settings
3) Plugged new phone into old phone's jack
4) Old phone retained settings from unused jack

So it did what I wanted and picked up an old, unused extension which is fine.

I don't know if it's the best method but my knowledge in phones is very, very low so I did not have the confidence to touch the connect board. Local phone contractor is on vacation but he will fix this per your suggestions once he is back. Once again thanks for your help guys!

 

[genekeats]

It seems handy at first, but I place another vote for NO to auto relocation as an operating plan. The number-following-the-phone is akin to a computer or cell phone moving around. Makes sense right? Not always.

Say one of your users smashes a phone. You pull the broken phone out, put a new one in, and guess what? Not what you want here.

Same room, same jacks, same DN ... please. If you move someone to a new room and want to keep the DN the same, I would do it through programming or swapping wires at the block.

 

[curlycord]

I am one who is on the Set Relocation side as I have never had problems like others have had.
Every single system relocate from one addresss to the the other I have never had issues with set relocate unless of course it was an 8X24 and lost memory.

Unplug set, wait 2 minutes and plug into new location.

If plugging in a set that has never beeen on that system before then note it will take on DN of the last DN that was unplugged and not plugged back in.





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curlycord

http://www.curlycord.com