Reinstall Call Pilot on BCM 200

[mtptdt]

Is it possible to only reinstall Call Pilot VM application on BCM 200 and leave all other programing. If Yes how is it done.

 

[biv343]

Yes. Its in the callpilot I&M doc, also the thread linked below.

http://www.tek-tips.com/viewthread.cfm?qid=1664601

 

[mtptdt]

Thanks biv343
Problem is that i cant get to any features. So i have to reinstall trough software not trough feature code. I have key codes.

 

[norstarboy125]

You re-install via feature 982.

Jeremy J. Carter
Charm City Communications

http://www.charmcitycommunications.com

Norstar. BCM. CS1000 Programmer

 

[biv343]

If you can't get to any of the VM features such as 980, 981, 985, or get inactive feature when trying, then you have a bigger issue going on. If you have a good backup you can reimage the drive or image a replacement drive, install it and restore your backup. Telephony programming wont be affected.

 

[cook1082]

Could be the CaP problem on the BFT. Are they Green This is Bad ,Blue Good.

 

[mtptdt]

Biv343
That's right,can't get to any of the features. At first when you click on Voice Mail it show status as disable, then i try to enable it and this is what i have. After i click OK. It goes back to disable status.

 

[biv343]

That sounds similar to what I ran into years back with corrupted keycodes. You can try this if you want.

Get a copy of the keycodes before you start. Write the keycode numbers down as seen in element manager/

Go to the command prompt on the BCM. Delete the sekur file, which is in the d:\data files\nortel networks\voice cti folder.

Delete the keycodehistory.kif file which is in the d:\date files\nortel networks\licensing folder

Reboot the BCM. After the reboot is done, reenter the keycodes.

This may or may not fix your issue, but it has worked for me before.