\Registry\C:\Windows\system32\config\systemprofile not found?

[rdmpe]

Hello,
I get the following error everytime I try to do a "full" backup of my XPpro workstation. Job gets marked as FAILED. I'm using backup exec 8.60 which is running on our Win2000 server. Here is a paste from the log:

----------------------------------------------------------------------
Performing Remote Agent backup

Media Name: "Media created 3/1/2002 08:22:10 AM"
Backup of "\\WS07\System?State "
Backup set #8 on storage media #1
Backup set description: "End of Week Full"
Backup Type: FULL - Back Up Files - Reset Archive Bit
Backup started on 4/18/2003 at 9:13:05 PM.
Directory not found. Can not backup directory \Registry\C:\WINDOWS\system32\config\systemprofile and its subdirectories.

Backup completed on 4/18/2003 at 9:14:47 PM.
Backed up 2103 files in 125 directories.
1 item was skipped.
Processed 366,124,009 bytes in  1 minute and  42 seconds.
Throughput rate: 205.4 MB/min
----------------------------------------------------------------------

Can anyone suggest a fix?

 

[rdmpe]

I should also have mentioned that the directory in question does actually exist on my machine...

 

[SQLBill]

The backup server (and Backup Exec) probably do not have proper permissions for the file on your computer.

-or-

The file is in use when the backup is being done and you need to have the Open File Option for it to work.

-SQLBill

 

[rdmpe]

I'm not sure of the best way to set the permissions but afaik the backup software runs as administrator. I checked the permissions on the \config\ folder and it's subfolders & files and made sure that administrator group has full access. Haven't tried changing the open file backup options yet. But on other open files I regularly get either "-backed up" or "-skipped" with no errors or failed jobs.

 

[SQLBill]

OOPPPS! I may have overlooked something....

Directory not found. Can not backup directory \Registry\C:\WINDOWS\system32\config\systemprofile and its subdirectories.

That '\Registry\' should not be before 'C:'. And that matches the error you are getting "Directory not found." since there can't be a directory with a name that starts before the drive letter.

-SQLBill

 

[rdmpe]

I just made a Test Job and selected only my System State for backup. Looking at the graphics version of the file selections I see three "files" in the right pane with grayed out selection boxes (which are checked) called:
COM+ Class Registration Database
Registry
System Files

The COM+ database could be a problem. I have the COM+ service disabled since I don't have any software that uses it afaik. Maybe that database doesn't exist?

If I switch to the text version of the selection display, it reads:
\\WS07\System?State\*.* /SUBDIR

Any more ideas? I think the first thing I need to do is start the COM+ services and run my test backup again...

 

[rdmpe]

I can't find any reference to the path that contains \registry\ at the beginning of it, so don't know how to fix it.

 

[rdmpe]

I ran a test backup job on the system state of another winxp workstation on our network and got the exact same situation. Also, setting the COM+ services to automatic and rebooting did not solve the problem. Still no idea what is causing it.

 

[MREUS]

I have the same issue also. I appears to have started when we updated the user's XP laptop from windowsupdate.
The directory does exist. Looks to be from the System State backup since it starts with Registry. I don't want to exclude it because it might come back to haunt me when/if a restore is needed. Any suggestions?

 

[rdmpe]

I was able to get rid of this problem by upgrading to build 3878 of the Veritas backup exec software (free download). I made a support request about this issue through their web site email support link, and they responded with a fairly good step by step for doing the upgrade.

I have found their free email based support to be fairly helpful, but turn around time is usually one to three days.