I have an extension that previously worked. Monday morning the phone couldn't take or receive calls. The user reset the phone and got the following messages:
(BASIC) ONHOOK
Registration Failed!
and:
SIP REG FAIL!
The phone has a dial tone, but can not place any internal or external phone calls.
I tried to replace the phone with another Altigen 710. I hooked up the phone, and entered #27, put in the extension and password. The phone wouldn't take the new extension.
I logged into Max Administrator 6.0 and the extension has a status listed of "error"
How can I fix this?
Thank you!
(BASIC) ONHOOK
Registration Failed!
and:
SIP REG FAIL!
The phone has a dial tone, but can not place any internal or external phone calls.
I tried to replace the phone with another Altigen 710. I hooked up the phone, and entered #27, put in the extension and password. The phone wouldn't take the new extension.
I logged into Max Administrator 6.0 and the extension has a status listed of "error"
How can I fix this?
Thank you!