Regarding time profiles and hunt group queues

[Chris Cunningham]

I recently upgraded to an IP 500 V2. Users tell me that at 4:30pm anyone still in queues used to be sent to the after hours attendant, but they say now that after the upgrade the phone will still ring after hours. Can you let me know if there is a setting I am missing?

 

[IPOLackey]

What sort of Auto Attendant are you using? VMPro or built in?

For that feature I assume it is VMPro with a time profile on the queued/still queued nodes to move the calls away.

What did you upgrade from / to ? Did you upgrade VM and is it actually running now?

 

[Chris Cunningham]

I have VMPro.
Here are some screenshots:

 

[Chris Cunningham]

 

[IPGuru]

if the call comes in during working hours it will have been transferred to the working hours ring group.
once it is ringing it that group it is going to stay there regardless of the time
(think how upset a caller would be to call in @ say 1620 joins the queue & then be dumped to NS @ 1630)

to have anything else happen will require playing with the nightsevice fallback settings of the group.




Do things on the cheap & it will cost you dear