Regarding Hunt Groups

[jaja2468]

I'm pretty sure of the answer to this, but this a a sanity check.
Is is possible if all members are busy in one hunt group to hunt to another hunt group?
The way I know hunt groups, if all members are busy, callers enter a queue or get busy tone.

I have a customer that has made a "hunt matrix" involving ISDN lines. Each key on the ISDN represents a member of an individual hunt group. There are 7 individual ISDN terminals, each with 6 call appearances with a 7th appearnce for transferring calls. The customer wants a Leading DN to begin the hunt with key 1 on terminal 1, key 1 on terminal 2, key 1 on terminal 3, and so on. When key 1 on terminal 6 is active with a can, the next call goes to key 2 terminal 1, key 2 terminal 2, and so on.

I don't know if this is possible. If you have some suggestions or I can provide more details, I would be thankful.

 

[jaja2468]

 

[mforrence]

The answer to this TOTALLY depends on what equipment is doing the hunting. If it your local exchange carrier, you'll need to ask them as each carrier may be different.
Mike

 

[donb01]

I have had a (PBX) hunt group where the last member of the first hunt group was the pilot number of another and they could all be tied together. I don't use that very much because it is best only for busy conditions. If a station is not answered that makes 4 rings for the caller before it moves on, and the same goes for every other unanswered station. With a large hunt group the caller would eventually hang up. In my case if a member of the hunt group forwards their phone someplace (voicemail in my case) it removes them from the hunt group. I did this before I had ACD.

Now with ACD you have queues for different purposes. A single phone can have line appearances for a number of different queues, and queues can overflow into other queues as needed, different actions can be taken depending on where the call is, callers can be given ways out of the queue for emergencies, etc... The other thing is you get all kinds of stats, etc, but it's an expensive option to install if it doesn't come with the system.

I think the 3000 series was kind of like the 150 series, and the 150 series has "UCD" as part of the base software, which is kind of a low-budget version of ACD, but it worked for me in a pinch. In that case you would be creating UCD groups (or ACD groups) instead of hunt groups.

 

[SYQUEST]

By the way the second link works, but the JPG is too small! Make it bigger so we can read it...

....JIM....

 

[donb01]

Sorry about that last sentence - I suspect my brain was still linked to my last post in the Siemens forum and I lost track of what planet I was on. Those were references to a system I had just been talking to someone else about.... ( The rest of it is still what i had intended to post.

 

[docjohn52]

Depending on the equipment, it is possible to do a linear hunt to a second group, a rotary group will not. It is possible also to create a sub group, within a large group.