Reg Off hook emergency redirect extension.

[Arshadteck]

HI Everyone,

I am trying to add a feature for emergency dialing after off hook timeout.

The config is as below.

Reserved Slots for Attendant Priority Queue: 5
Time before Off-hook Alert: 20
Emergency Access Redirection Extension: 201
Number of Emergency Calls Allowed in Attendant Queue: 5
Drop Parking User From the Call After Timeout? n
Deluxe Paging and Call Park Timeout to Originator? n
Controlled Outward Restriction Intercept Treatment: tone
Controlled Termination Restriction (Do Not Disturb): tone
Controlled Station to Station Restriction: tone

The Denial event is as below:


02:38:25 active station 200 cid 0xf1
02:38:25 G711MU ssff ps:20
rgn:1 [10.10.10.33]:33280
rgn:1 [11.11.11.11]:2054
02:38:35 denial event 1712: Ofhk alrt tmo intvl admin D1=0x1 D2=0xf1
02:38:35 denial station 200 cid 0xf1
VOIP data from: [11.11.11.11]:2054


The same configuration is working fine for Analog phones but i am facing issue with IP phones. Have raised a case with Avaya Backbone too but was searching independently for any solution.

Any ideas?

 

[sekitori]

We have made a COS with the normal station options but with option Off-hook Alert enabled.
Assign the COS to a station and go.

I'm not sure where to set the actual timeout but there's more on this subject on this forum....

We're on CM6.2, might not work for you ?

regards,
Sekitori

 

[Arshadteck]

Hi Sekitori,

Thanks for the response.

We are on 6.3 and the Off-hook alert is enabled on COS.

Is the setting functional for your IP phones too?

 

[sekitori]

Hi Arshadteck,
yes - we're using 4610's on this particular location.

Alarm is sent to the attendant console for that tenant.
The config for the attendant console (p.2) specifies the nuimber to call when alarm is received.

Sekitori

 

[Arshadteck]

Hi Sekitori,

Many thanks!

Can you please share the configuration of the attendant console?

Also, is there any way we can work out on this without the console i.e normal attendant VDN.

Arshadteck

 

[sekitori]

change attendant 22 Page 1 of 4
ATTENDANT CONSOLE 22

Type: 302 Name: ATT 22
Extension: 971 Group: 22 Auto Answer: none
Console Type: principal TN: 24 Data Module? n
Port: S03387 COR: 66 Disp Client Redir? n
Security Code: * COS: 3 Display Language: english
H.320 Conversion? n

DIRECT TRUNK GROUP SELECT BUTTON ASSIGNMENTS (Trunk Access Codes)
Local Remote Local Remote Local Remote
1: 5: 9:
2: 6: 10:
3: 7: 11:
4: 8: 12:

HUNDREDS SELECT BUTTON ASSIGNMENTS
1: 80 5: 9: 13: 17:
2: 24 6: 10: 14: 18:
3: 7: 11: 15: 19:
4: 8: 12: 16: 20:

change attendant 22 Page 2 of 4
ATTENDANT CONSOLE

VIS FEATURE OPTIONS

Auto Start? y
Echo Digits Dialed? y

IP FEATURE OPTIONS

Remote Softphone Emergency Calls: as-on-local Direct IP-IP Audio Connections? y
Emergency Location Ext: 971 Always Use? n IP Audio Hairpinning? y
Service Link Mode: permanent






change attendant 22 Page 3 of 4
ATTENDANT CONSOLE

FEATURE BUTTON ASSIGNMENTS

1: split 13: class-rstr
2: dont-split 14: intrusion
3: goto-cover 15:
4: override 16:
5: priority 17: serial-cal
6: hold 18: em-acc-att
7: atd-qcalls 19: forced-rel
8: trk-id 20: cw-ringoff
9: cdr1-alrm 21: in-ringoff
10: last-numb 22: re-ringoff
11: split-swap 23: night-serv
12: 24: pos-busy

change attendant 22 Page 4 of 4
ATTENDANT CONSOLE

DISPLAY BUTTON ASSIGNMENTS

1: normal 5: delete-msg
2: inspect 6: call-disp
3: cov-msg-rt 7: date-time
4: next 8: timer

 

[Arshadteck]

Hi Sekitori,

It is not working for me. Same issue.

If possible, can you send across the trace of a succesfull call redirection.?

Thanks
ArshadTeck

 

[sekitori]

ArshadTeck,

we also had to modify some system-parameter features;

display system-parameters features Page 4 of 19
FEATURE-RELATED SYSTEM PARAMETERS
Reserved Slots for Attendant Priority Queue: 5
Time before Off-hook Alert: 1
Emergency Access Redirection Extension:
Number of Emergency Calls Allowed in Attendant Queue: 5
Drop Parking User From the Call After Timeout? n
Deluxe Paging and Call Park Timeout to Originator? n
Controlled Outward Restriction Intercept Treatment: tone
Controlled Termination Restriction (Do Not Disturb): tone
Controlled Station to Station Restriction: tone

AUTHORIZATION CODE PARAMETERS
Authorization Codes Enabled? n




Controlled Toll Restriction Replaces: none




Fields 1,2 and 4
1 second timeout might look short, but apparently there's a 30 second base-timeout before this triggers....
We didn't modify field 3, but this might be one for you so as not to get the call to go to the attendant.

Sekitori