Referenced Memory Error

[susiesunshine]

When running an active link in Remedy 4.05.02 I recieve and error:
"The instruction at "0x77f578d3" referenced memory at "0x00000048". The memory could not be "read"."
The active link runs a macro that selects the highlighted Remedy HelpDesk case, pulls it into a Crystal report, then prints it. If I change my default printer, it works. Some users can successfully print to the printer that I am recieving the error on. I have uninstalled and reinstalled Remedy, Crystal Reports, and the printer. Any ideas??

 

[ultra999]

I had a simular problem with Crystal Report 8.5 and the way I fixed it is the following: in Crystal go to File/Printer Setup, then uncheck the Default Properties checkbox (it was checked on my machine).

Now if I print I'm not getting "The instruction at 0x77f578d3" error.