I have been scratching my head over this setup, and was wondering if anyone knew how to make this work. We use RONA to redirect a call to a VDN when an agent doesn't answer. We want to redirect the call to the same VDN, but we need the vector to detect that this was a previously queued call, bypass the main vector announcement, and then queue the call at a high priority.
We don't want to redirect to a separate VDN and vector because we have too many (50 plus). We also don't want to use a generic VDN/Vector for reporting purposes. Here is an example of a simple setup, and what we would like to do.
Sample Current Setup
1 Announcement "Main Greeting"
2 Queue Call to Skill 1 Priority Medium
3 Wait Time 45 Seconds Hearing Music
4 Announcement "Thank you for Holding"
5 GoTo Step 3 If Unconditionally
6 Stop
Here is what we would like to happen on a RONA
1 GoTo Step 9 If Call Arrived via RONA
2 Queue Call to Skill 1 Priority High
3 Goto Step 5
3 Announcement "Main Greeting"
4 Queue Call to Skill 1 Priority Medium
5 Wait Time 45 Seconds Hearing Music
6 Announcement "Thank you for Holding"
7 GoTo Step 5 If Unconditionally
8 Stop
9 Queue Call to Skill 1 Priority High
10 GoTo Step 5 If Unconditionally
11 Stop
We don't want to redirect to a separate VDN and vector because we have too many (50 plus). We also don't want to use a generic VDN/Vector for reporting purposes. Here is an example of a simple setup, and what we would like to do.
Sample Current Setup
1 Announcement "Main Greeting"
2 Queue Call to Skill 1 Priority Medium
3 Wait Time 45 Seconds Hearing Music
4 Announcement "Thank you for Holding"
5 GoTo Step 3 If Unconditionally
6 Stop
Here is what we would like to happen on a RONA
1 GoTo Step 9 If Call Arrived via RONA
2 Queue Call to Skill 1 Priority High
3 Goto Step 5
3 Announcement "Main Greeting"
4 Queue Call to Skill 1 Priority Medium
5 Wait Time 45 Seconds Hearing Music
6 Announcement "Thank you for Holding"
7 GoTo Step 5 If Unconditionally
8 Stop
9 Queue Call to Skill 1 Priority High
10 GoTo Step 5 If Unconditionally
11 Stop