Redirect incoming calls to external phone with MICS 4.0

[bgsistemas]

Hi,

We´ve a Norstar with MICS 4.0, We need to redirect incoming calls to external phone but I was reading that the procedure only apply if We´ve at least MICS 4.1 or later, is there any way in order to redirect incoming calls to external phone in our system??????

 

[senk1s]

Feat84 - line redirect
will work if it is an external line that you are wanting to forward.

You may use the combination of dest code, routing to do a feat4 forward

 

[bgsistemas]

could I follow a procedure like this???


Externally Call Forward a Phone:
Note: You must have at least 4.1 software to execute this feature.
Build a Route:
Services - Show
Ringing Service - Next to
Routing Service - Show
Routes - Show
Show Route: 001 - Show
Dialout: No Number - Leave alone - Next
Use: ( ) - Change to Pool you want it to use. (Pool A)
DN Type: Public
Build a Destination Code:
Routing Service - Show
Routes - Next
Dest Codes - Show
Show destcode: - Add
DstCode: (enter code) - OK
Normal: 000 - Change to route built - Show
AbsorbLength: ALL
Don't have to worry about Night schedule etc.
Make sure the phone has Allow Redirect set to Yes and that you've allowed it access to the line pool you're using.
Then simply walk up to the phone and press Call Forward Button or Feature 4 Dial the destination code + phone number.
All calls that ring on the phone will be forwarded! All calls, including IC calls. So if you want one particular line to be forwarded but not others, simply program ONLY that line to appear & ring on the set.
Note: If you have a PRI then you are already using a route and destination code to get out to begin with so you can just use the same code to do the external call forwarding.
If you want the CF to be on a No Answer condition, program the cell number including the destination code in the CFNA heading of Capabilities for the station you want to forward. That way you will get the forward after a specified # of rings...

 

[bgsistemas]

Are there any requirements in order to use line redirection in a MICS 4.0? We need to redirect all the incoming calls in the office to external number, or if it’s possible redirect the incoming calls in a specific extension to another external number. But we’re not sure if we’ve MICS 4.0 that is possible or if we need something else in our Norstar 0x32 to apply this redirect.