REDIRECT 8X24 PHONE

[PERRYPJ]

I have one CO line on my phone and I want to redirect it to and outside number, I pressed F84 and selected outdial line pool and then entered digits and tried to select the line. phone comes back and tells me denined.What am I doing wrong?

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[norstarboy125]

I'm thinking you need at least 2 trunks to do a redirect.

Jeremy J. Carter
Charm City Communications

http://www.charmcitycommunications.com

Norstar. BCM. CS1000 Programmer

 

[exsmogger]

You must allow redirect to the DN in programming. Obviously you must have lines assigned to the pool doing the redirect.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952

 

[exsmogger]

Also check that the DN has access to the line pool.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952

 

[Multimedium]

What is the exact message you are getting?
[ul]
[li]"Denied in admin": You don't have the ability to redirect the lines on your set.[/li]
[li]"Line denied": You are trying to redirect a line that is private to another set.[/li]
[li]"Redirect denied": You pressed a button that is not a line (for example, an Intercom button or an Answer button).[/li]
[/ul]

 

[PERRYPJ]

Bring you up to date we installed a 0X12 with DS Cards and everything works like it should

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[norstarboy125]

So it needed to see more then one trunk correct?

Jeremy J. Carter
Charm City Communications

http://www.charmcitycommunications.com

Norstar. BCM. CS1000 Programmer

 

[PERRYPJ]

No it was the Disconnect Supervision, still only the one trunk and Redirects to Line Pool

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[Multimedium]

And I guess that the exact message was "Unequipped line", meaning that the incoming line wasn't equipped with disconnect supervision.