Redialled numbers not getting through to right recipient

[Russell101]

Hi all, I've got a problem with a phone system. When I make an external call but the recipient misses it and then presses redial, the call is going through to a mobile number, not the landline that the external call was made on. Any idea why it might be doing this? It sounds like there is some forwarding set but I can't see anything that would be making it do that and all the phones are definately in service. Any ideas what might be causing this? Thanks!

 

[IPGuru]

1) check you are not overriding presented CLI in any shortcodes (in most places you should only be able to send a valid CLI for your circuit anyway)

2) use system monitor to confirm the CLI being sent to the ISDN line & compare it to the one recieved

3) create a test short code to force CLI to a known valis number & repeat setp 2 (sc=8N tn = NS<number> feature dial)

3) Phone your line provider & ask why they are changing the presented number!

I do not Have A.D.D. im just easily, Hey look a Squirrel!

 

[Russell101]

Thanks for the response IPGuru. I've done a bit more digging round and think I might have found a solution. If I look at the "? ." Dial short code, if I replace the "." with ".s(number i want to display)" would that solve the problem?