Redial on 1150 phones

[nortelinsd]

I have some 1150 phones that for some reason tracks all the calls that come into the queue and populates the redial list on all the phones. I tested this by clearing the redial list on all the phones. I waited by an agents phone that was at lunch and after 5 minutes I press the redial button and there were 3 calls in the redial list. She never called, her phone never rang and she was logged out.

Thoughts? These agents went from M3905 to the 1150ip phones. Their phones, 3905's, only tracked the calls they made from their DN button before.

 

[pronei]

MCR button on key 0 on those 3 phones?

 

[nortelinsd]

No, key 0 is needed for the ACD.

 

[pronei]

Paste the programming for those 3 phones please.

 

[nortelinsd]

Here is one of the TN's:
DES 1540
TN 108 0 00 30 VIRTUAL
TYPE 1150
CDEN 8D
CTYP XDLC
CUST 0
NUID
NHTN
CFG_ZONE 004
CUR_ZONE 004
ERL 0
ECL 0
FDN 1350
TGAR 1
LDN NO
NCOS 6
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
SCPW
CLS CTD FBD WTA LPR MTD FNA HTA TDD HFA CRPD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDA CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHD FITD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD
AHA DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTU DNDY DNO3 MCBN
VOLA VOUD CDMR ICRD MCDD T87D KEM3 MSNV FRA PKCH
CPND_LANG ENG
RCO 0
HUNT 1350
LHK 3
PLEV 02
DANI NO
SPID NONE
AST
IAPG 0
AACS YES
ACQ AS: TN
ASID 16
SFNB 2 5 6 9 10 11 12 13 15 16 17 18 19
SFRB 1 2 15
USFB 1 3 4 5 6 7 9 10 12 13 14 15
CALB 1 3 4 5 6 8 9 10 11 12
FCTB 1
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 ACD 5048 0 5340
AGN
01 ADL 16
02 SCN 4657 0
CPND
NAME
XPLN 27
DISPLAY_FMT FIRST,LAST
03 SCR 1540 1 MARP
CPND
NAME
XPLN 27
DISPLAY_FMT FIRST,LAST
04 ADL 16
05 XMWK 1350 4657
06
07
08
09
10
11
12 NRD
13 MSB
14 ASP
15 EMR
16 MWK 1350
17 TRN
18 AO6
19 CFW 16
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27
28
29
30
31
DATE 4 SEP 2008

 

[pronei]

paste the DNB for 4657.

If 4657 exists on those 3 different sets, that would explain your call logs.

 

[nortelinsd]

Ext. 4657 is a non-ringing line that the agents do not call off of. It's only there so they have some indication that someone left a message in that mailbox, key 05 gives them that indication. Ext. 4657 is on all the phones.

What if I moved key 03 to were 04 is, and have the LHK set to 03?

 

[pronei]

I would swap key 2 & 3 and set LHK to 2