Red LED on Nortell IP 2002 Phone

[HaierIT]

Good afternoon Teks, i have a question which i could not find in the search. We have 3 users that suddenly have their red LED on their phone always lid. They do not have any messages in their mailbox and the light does not turn off. Does anyone have an idea how to turn off the light because users can not tell if they have a voice-mail because the light never turns off. I tried powering off the phone but that did not help. Thank you.

 

[HaierIT]

Insertion for my Post.

BCM 400 running on version 3.6.

 

[huffditty]

Someone probably used the send message feature by accident. Go to the phone set and press Feature #1, that should give you the option to turn the light off, using the soft keys, or it will automatically shut it off.

 

[HaierIT]

Niceee.. Thank you Huffditty.. I do still have a problem but you might know this. It worked on my IP2002, i tried it on one of the T7208 Phones but it does not work. The IP2002 was straight forward because it gives options for msg on the display but the T7208 is not as advanced. Any idea's? Thank you in advance.

 

[bigcat919]

Try Feature 65 and use the "#" or "*" buttons to go thru the menu that shows up.

 

[HaierIT]

Got it. Once again you guys are the best. Thank you for everything.