Recurring Message on m1 Opt81c

[StevePage]

AUD069 033889B4 00001001 00000002 000004A9 00000000 00000000 00000000 7111

I'm getting this message at least 100 times aday and I'm not sure what to do to remedy it? I've looked it up in the book and I still don't really know how to diagnose it or fix it. 7111 is our Voicemail DN. Any help would be appreciated.

 

[johnpoole]

is it always against tn 4 9

john poole
bellsouth business
columbia,sc

 

[johnpoole]

004 0 10 09


john poole
bellsouth business
columbia,sc

 

[StevePage]

I'm not sure, that message just rolls over the screen occasionally throughout the day. My rep at the phone company suggested a soft start, he said that something is out of sync.

How did you get the 4 0 10 9 tn out of the message? What can I check to see if its really a problem or not?

 

[Johnthephoneguy]

you can use the CONV command to decipher it. It shows the tn 4 0 10 9

 

[StevePage]

okay don't laugh to hard, how do you use the CONV command?

ld 20
prt
CONV

???

 

[Johnthephoneguy]

req: conv 000004A9

 

[Johnthephoneguy]

ld 20

 

[StevePage]

This is what I get, what else should I troubleshoot?
>
conv 000004a9
=> 004 0 10 09

REQ: stat 4 0 10 9
BUSY
REQ: pr
AUD069 033889B4 00001001 00000002 000004A9 00000000 00000000 00000000 7111
t
TYPE: tnb

MARP NOT ACTIVATED

TN 4 0 10 9
DATE
AUD069 033889B4 00001001 00000002 000004A9 00000000 00000000 00000000 7111

PAGE
DES

DES SURGRY
TN 004 0 10 09
TYPE 2008
CDEN 8D
CTYP XDLC
CUST 0
FDN 7900
TGAR 1
LDN 6
NCOS 4
SGRP 0
RNPG 47
SCI 0
SSU
LNRS 16
XLST
CLS UNR FBD WTA LPR PUA MTD FND HTD ADD HFD
MWD LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND FLXD FTTU DNDY DNO3 MCBN CDMR
CPND_LANG ENG
HUNT
PLEV 02
CSDN
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 7901 0 MARP
01 SCR 5191 0
CPND
NAME SURGERY
XPLN 17
DISPLAY_FMT FIRST,LAST
02 SCR 5190 0
03 SCR 7900 0
04 CFW 16 7452
05 TRN
06 RNP
07
DATE 1 DEC 2005


NACT

 

[Johnthephoneguy]

I'm sure John P has a better answer but I would out that set and rebuild it and see if it continues to be a problem.

 

[StevePage]

I disable the phone and re-enable it and then I stat it and it says busy but noone is on the phone, I think I have a bad phone or a TN going out on me

 

[Johnthephoneguy]

Rebuild it on another tn. Out it on the 4 0 10 9.

 

[acewarlock]

Is there more than 1 phone with this ext on it?

Do a
LD 20
REQ PRT
TYPE DNB
DN 7901, 5191, 5190, 7900

As these ext appear on this phone, it may be these ext on another phone that is BUSY and now this one.

Or do a TRAC in LD 80 on that TN and see where it is busy.

 

[Johnthephoneguy]

If you stat the TN shouldn't it say idle(if no one using it) regardless of what a different phone is doing even with the same DN?

 

[acewarlock]

If another phone's ext appears on this phone and that ext is being used on the other phone and you do a stat it will show all phones that ext apears on to be busy, that is why you need to do a trac on the TN to see if that TN is really busy or is it one of the other phones.

 

[acewarlock]

PS the STAT is on a TN so if any KEY is busy, even on another phone. is will show the set as busy.

 

[StevePage]

Thanks for the help, I have cleared the AUD069 message and it hasn't been back for at least 20 mins so I will check it again after lunch. Rebuilding the phone on a different TN worked, sounds like my TN was about to go out or has issues.