Recovering or Resetting Merlin Mail Password

[RickD51]

I have recently started working with an Avaya dealer with a little problem. When his telephone tech quit to start his own company, he changed the Admin PW of the Merlin Magix and the Merlin Mail. Does anyone out there have any ideas of how to either recover the current passwords or how to reset them without completely reinitializing the systems?

 

[merlinman]

Well, yes it can be done, but we really can't discuss such things on this public forum.

I think I'd send my Lawyer after the guy (Tech), and make him fix it.

That's a terrible thing to do, it sounds like extortion.

http://home.comcast.net/~merlinman

 

[tdaugirdas]

Well - the Admin or rather the "modem" connection password of the Magix processor - can be recovered and/or changed by simply connecting to the processor via WinSPM directly to the processor's Admin port on site. No password is required for that connection. You can then print a report for system information - which will show what the modem password was set to - and you can reset it to whatever you want.

The Merlin Mail password - as Merlinman indicated - is a little more complicated to reset - and the reset process cannot be discussed on this site.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[1043]

If your an Avaya dealer then you should have access to tech support. Call your supplier they should help.

 

[RickD51]

Thanks guys for the quick response. Just before I left the office this afternoon, I finally managed to get through to our suppliers tech support department. Three minutes later, back into admin.

Thanks to tdaugirdas for the input on using WinSPM to get into the processor. You can bet that I'll be doing that tomorrow.

Once again, thanks for the great response!