MicheleAnn716
Technical User
How do I create a number that employees can call and listen to a message that we leave there?
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Recording
- Thread starter MicheleAnn716
- Start date
- Status
new
acd
0
xxxx (the number you want to call)
maxp 1
ncfw xxxx (the answer dn of your mail)
then depending on the voice mail type build an anouncement service using the acd dn as a voice service id
john poole
bellsouth business
columbia,sc
acd
0
xxxx (the number you want to call)
maxp 1
ncfw xxxx (the answer dn of your mail)
then depending on the voice mail type build an anouncement service using the acd dn as a voice service id
john poole
bellsouth business
columbia,sc
- Thread starter
- #5
- Thread starter
- #6
MicheleAnn716
Technical User
How do you build an announcement service?
- Thread starter
- #8
In Application builder
File / new
in window that comes up enter name for application and write down the number it assigned
a new window will come up
on left select Announcement and drag and drop by the begin - you will need to name it
click on end of line by begin and then click on the annoucement box - this should draw a line between the two
double click announcement box and select new announcement and you could select to record from there by entering an extension or choice to record it later
select option you want and close
makesure any pink end points have a place to go - attendant or disconnect
click file/properties
select telset tab and check that telset can be used to record message
enter new password for telset recording
ok or save
select file save
not in CP go to system/service directory number
add a new entry with the number you have set to fwd to voice mail and the service the new one you built
if you havn't recorded the announcement yet find entry that says Voice Item Maint and number associated
dial that number
enter ID you created
enter password you saved in application
press 5 to record
2 to play
test
File / new
in window that comes up enter name for application and write down the number it assigned
a new window will come up
on left select Announcement and drag and drop by the begin - you will need to name it
click on end of line by begin and then click on the annoucement box - this should draw a line between the two
double click announcement box and select new announcement and you could select to record from there by entering an extension or choice to record it later
select option you want and close
makesure any pink end points have a place to go - attendant or disconnect
click file/properties
select telset tab and check that telset can be used to record message
enter new password for telset recording
ok or save
select file save
not in CP go to system/service directory number
add a new entry with the number you have set to fwd to voice mail and the service the new one you built
if you havn't recorded the announcement yet find entry that says Voice Item Maint and number associated
dial that number
enter ID you created
enter password you saved in application
press 5 to record
2 to play
test
- Thread starter
- #10
MicheleAnn716
Technical User
What ld do I create a new acd in?
- Thread starter
- #12
MicheleAnn716
Technical User
Everyone--Thanks for all your help!!!
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