recording off site?

[TomMills]

bit of an odd one.

need to record a call whilst out of the office. any snazzy ways of doing it through vm pro? dialing in then out again?

it's not for a client, it's for me. need to do it at short notice. IT guy cant be bother to sort out a VPN and wants me to lug a hard vpn home. no chance.

got an iphone so cant use the onex client. would there be a way to do this using the FNE codes?

not got the right kit in the office to take a hardphone home.

thoughts?

dont really care if its a scrappy solution as its a one off and ill be deleting it all come monday.

Dont really want to come all the way into the office on saturday to record a call....

http://www.twitter.com/tem1985

ACSS-SME
fo shizzle ma nizzle.

 

[tanderson3733]

If you can either VPN from a PC or Remote Desktop to one in the office with Phone Manager, in Telecommuter mode? I think even lite has the "Record Call" button doesn't it?

 

[TomMills]

cant. was just going to set up a softphone but the it guy hasnt got time to configure the vpn for me.

http://www.twitter.com/tem1985

ACSS-SME
fo shizzle ma nizzle.

 

[IPGuru]

Use call recording on an incoming call route.

You could create an incoming call route that routes calls from your CLI to the intended dest. with call recording enabled.

or send it to a VM call flow to enable the breakout dest. to be changed if necessary

 

[TomMills]

that's the kind of thinking i was looking for. i shall test tomorrow and shower you with stars if it works.

ICR should be fine. Destination won't be changing.

Cheers.

http://www.twitter.com/tem1985

ACSS-SME
fo shizzle ma nizzle.

 

[tlpeter]

For incoming calls you could use mobile twinning and record on the user.


Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[amriddle01]

I thought we had been here before, and it turned out using Incoming call route it stopped recording if it was routed off switch and the only solution was as Peter suggests, I may be getting mixed up though

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

 

[TomMills]

it would appear you are right Andy.

Just set it up. New user, unconditional forwarding to mobile. ICR to user, call recording on the ICR, mailbox of the user, vm to email set as copy.

SSA shows call going out and shows it as recording but the recording never appears.

Havent searched for it in contactstore yet though, but it shouldn't be there as i selected mailbox not VRL.

:-(

http://www.twitter.com/tem1985

ACSS-SME
fo shizzle ma nizzle.

 

[TomMills]

turns out i was overthinking it all along.

thank you logmeinrescue and unattended access.

http://www.twitter.com/tem1985

ACSS-SME
fo shizzle ma nizzle.