Recording Greeting off site on new BCM-50

[Latvia1]

I am trying to record a greeting from a remote site. I know I can do it by a import by wav. file but I also know I can do it by dialing off site to my remote location. What I get when I click on record and input my offsite number is (The phone number is not valid) of course this works internally but I am not sure if the programming problem is in the voice mail or switch site. Thanks for your help in advance.

 

[thenorstarguy]

You need to give the voice mail Extension number access to the lines you are using, you also have to set up a destination code and route. In my experience you cannot use a line pool to accomplish this. Try doing those two things, then put your dest. code + phone number in the block within VM and it should work.

 

[Latvia1]

Thanks for the reply, I will give it a try. I am traveling now and will try next week. Thanks again