recording failed

[roc221]

afternoon All, i am getting an recording failed from an cisco 8851 phone , we have this group set to record calls once they are answered , and i am getting error message and call manager to UCCX with the following error . and this is coming from one mac address.

FYI the agent do not log in either

please advise if anyone knows what is happening !!!

Subject: [RTMT-ALERT-UCMCluster01] RecordingCallSetupFail

RecordedDeviceName : SEP00562BB5F1DE
RecordedDeviceDN : 800892
RecordedDeviceCallID : 40984647
GatewayGuid : 00000000001A119B0271604600000000 RecordingMediaPreference : 2 RecordingMediaSource : 1 RecordingClusterID : UCMCluster01 CauseValue : 1114112 Reason : 1 AppID : Cisco CallManager ClusterID : UCMCluster01 NodeID : stiacucm02 TimeStamp : Wed Sep 13 10:37:23 PDT 2017.
The alarm is generated on Wed Sep 13 10:37:23 PDT 2017

 

[whykap]

what product are you using to record the uccx agent calls? lets start there.
What the error is saying, that cucm tried to set up the recording but it failed. That leads me to think you are using build in bridge to record.
Is that set up on the phone?
Did it work before? then stoppped recording?

 

[roc221]

i have summit an cisco TAC case , we are using media sense for the recording