afternoon All, i am getting an recording failed from an cisco 8851 phone , we have this group set to record calls once they are answered , and i am getting error message and call manager to UCCX with the following error . and this is coming from one mac address.
FYI the agent do not log in either
please advise if anyone knows what is happening !!!
Subject: [RTMT-ALERT-UCMCluster01] RecordingCallSetupFail
RecordedDeviceName : SEP00562BB5F1DE
RecordedDeviceDN : 800892
RecordedDeviceCallID : 40984647
GatewayGuid : 00000000001A119B0271604600000000 RecordingMediaPreference : 2 RecordingMediaSource : 1 RecordingClusterID : UCMCluster01 CauseValue : 1114112 Reason : 1 AppID : Cisco CallManager ClusterID : UCMCluster01 NodeID : stiacucm02 TimeStamp : Wed Sep 13 10:37:23 PDT 2017.
The alarm is generated on Wed Sep 13 10:37:23 PDT 2017
FYI the agent do not log in either
please advise if anyone knows what is happening !!!
Subject: [RTMT-ALERT-UCMCluster01] RecordingCallSetupFail
RecordedDeviceName : SEP00562BB5F1DE
RecordedDeviceDN : 800892
RecordedDeviceCallID : 40984647
GatewayGuid : 00000000001A119B0271604600000000 RecordingMediaPreference : 2 RecordingMediaSource : 1 RecordingClusterID : UCMCluster01 CauseValue : 1114112 Reason : 1 AppID : Cisco CallManager ClusterID : UCMCluster01 NodeID : stiacucm02 TimeStamp : Wed Sep 13 10:37:23 PDT 2017.
The alarm is generated on Wed Sep 13 10:37:23 PDT 2017