Recording calls on ProLogix

[LegoGirl]

Hello! I have inherited a ProLogix system, and was wondering if it is set up to record calls. Can the system do this itself, and if so, how would I tell if it is set up to do so? If not, is there a specific auxiliary unit I should be looking for?

Thank you in advance...

Marie Curie

 

[bwilch]

The system itself can not do the recording. It could be done using an external device such as a call logger of some sort, or possibly through the voicemail.

Can you be more specific about the type of call recording you're wanting to do? Such as every call, just random agent call, etc.

 

[LegoGirl]

I'm looking to do random agent recording, and it would need to be "on the fly", so to speak. Also, my customer service manager wants to be able to record any call she is currently on, but not necessarily every call. We have an audix system...does this have the recording capabilities?

Marie Curie

 

[orypecos]

What version of Prologix and Audix(Intuity?) do u have?

Da-vi'do

P.S. For the best response to a question, please read FAQ222-2244. Also give the type & version of your voice mail & pbx system & preview your post to make sure it is complete & understandable. Be aware that if u don't answer a question, I usually will not continue to help u. Please leave a post on how u fixed the problem too.

 

[biglebowski]

Have a look at NICE Universe with recording on demand.

Are you suggesting coconuts migrate?

 

[LegoGirl]

The Prologix is version 11. This may be a terribly amusing/annoying question, but how does one tell what the audix version is?

 

[orypecos]

For Intuity software version, login is as 'sa'
Customer service adment
system verification
view installed software

It takes awhile for it to do this.

And in the pbx, do 'display com link' and see if there is a link for audix.

 

[WHCARon]

Follow this link. They offer several products to record conversations by connecting directly to the handset and a PC. It works great, good luck.

http://www.konexx.com/

Thanks, WHCARon

 

[sjforcum]

There's a cheap device @ MetrolineDirect for allowing your user to record calls to their station (when they choose) to their PC. I've never used it before....

 

[LegoGirl]

Thanks everyone for the links/directions. My voicemail system is Audix LX R1.0. If we are able to do it through voicemail, that would be ideal. Otherwise I will look into those other devices.

M. Curie

 

[orypecos]

thread690-987696 talks about a "audix-rec button", but it appears that U need newer software to use that feature.




Da-vi'do

P.S. For the best response to a question, please read FAQ222-2244. Also give the type & version of your voice mail & pbx system & preview your post to make sure it is complete & understandable. Be aware that if u don't answer a question, I usually will not continue to help u. Please leave a post on how u fixed the problem too.