Recorded calls not going to VRL folder Server Edition 10.1 5

[hall5942]

Server edition 10.1


I am installing Xima and have set the users to record automatically for both inbound and outbound calls. I set the destination to Voice Recording Library. When I go to VRL folder nothing is there. I turned off "auto hide" in the voice mail tab so I can see if its recording too. Also I have been working with Xima for the last 5 hours and they can't figure it out. I'm not able to browse to
\\VMPRO Address/VRL from the network folder either. Has anyone seen this? The Server is on a standalone Linux box so no virtual servers.

Please Help!

 

[janni78]

Well, this is strange.
I know that I could change if I wanted to use Media Manager or Contact Recorder for storing recordings, and as default it was set to Media Manager and that caused the files not to be in VRL.
I think you can change it in Voice Mail Pro Preferences, but I can't find it at the moment. Might be since I've turned of Media Manager on the server.

"Trying is the first step to failure..." - Homer

 

[sizbut]

First step, change the recording destination to a mailbox - do the recording turn up?

Stuck in a never ending cycle of file copying.

 

[rdoubrava]

Use Xima Tech support.
They can fix this.
There are several issues with Xima, call recording and SE.

 

[sizbut]

@rdoubrava - "Also I have been working with Xima for the last 5 hours and they can't figure it out."

Stuck in a never ending cycle of file copying.

 

[rdoubrava]

are recordings going to /opt/vmpro/url
have them check permissions.
vmpro needs to be the owner.

 

[Johnhyde]

I had a similar issue but using the app server.

Unlikely you will see the recording in the /VRL as the Xima probably moving this to the Xima PC/Server.

Try turning of the Xima and see if the recording in the /VRL folder.

 

[sizbut]

It's 10.1 which supports both Contact Recorder and Media Manager as Avaya's recording archive options. So you need to check both /opt/vmpro/VRL and /opt/vmpro/MM/VRL.

You can control which is used using the Archive Solution setting in web manager (Applications | Voicemail Pro - System Preferences | General).

Stuck in a never ending cycle of file copying.

 

[janni78]

Star for sizbut for reminding me where the setting was, thought I was going senile since I couldn't find it again =)

"Trying is the first step to failure..." - Homer

 

[Andhee]

Thanks sizbut!!! Had that problem today too.

If vegetarians love animals so much, why are they eating all of their food?

 

[dwill02]

This was the cause of my issues with RSI pulling recordings as well. Thanks sizbut!

IPO AIPS/ACSS Certified - Field Systems Engineer