Record systems for Mitel

[Tonylion]

Hello.
We are looking for a recording system for a mitel customer. He has a contact center with 35 agents and the want to record all traffic. We have been heard from Red box and ASC Evolite.
Has anyone installed these systems? wich is your opinion? what do you recomend us?

Cheers.

 

[1981raghav]

Check out IP recording from Telrex.. I heard Telrex IP Call recording is a Mitel Networks recommended solution.

Check this link

http://www.telrex.com/callrex_content/mitel_call_recording.htm

Raghav

 

[TheMitelGuy]

You can also enable recording on your 3300 for all calls, if you want. They then can be delivered via e-mail (SMTP). This may already be enabled on your computer.

 

[kwbMitel]

Call recording via the embedded mail is not a viable option for continuous recording of 35 agents. Ok for Recording on demand for limited use.

I have also heard of Telrex but have no experience.

Questions to Ask:
Is live monitoring required.
Do you need station based or trunk based recording.
If recording over IP, will the network handle the traffic.
If recording over IP, can the network be configured (usually port mirroring required)
Lots more but these are the BIG ones.

*******************************************************
If we don't take care of the customer, Maybe they'll stop bugging us.

 

[TheMitelGuy]

Are all agents logged in at the same time? If not, how many?

 

[Tonylion]

Thanks for your comments.
The requeriments are 35 calls recording at the same time, and 6 hours busy per day.

I'm testing redbox and it looks fine

kwbMitel:
>Is live monitoring required.
No
>Do you need station based or trunk based recording.
Station
>If recording over IP, will the network handle the traffic.
Yes
>If recording over IP, can the network be configured (usually port mirroring required)
Yes

 

[TheMitelGuy]

I guess Telrex is the only solution. It's not bad, but I just find it has too many issues. Some times it does "just break." Many calls to their TS... but it does work well when it works.

 

[1973stu]

My company uses a solution from Activa Solutions. We use the Veritel Pro product and have very few problems. The set-up we have records trunk side on one system and Mitel VOIP calls.

 

[slapin]

I use RedBox, so far any issues.

 

[Tonylion]

Thanks a lot. I will chose redbox