Does anyone know how to configure Witness Quality for Communication Manager to record non-ACD extensions? We have Avaya CM 2.2 and Witness QCM 5.3. This system works fine for ACD agents but we cannot figure out how to trigger a recording for a standard DID extension. I guess there needs to be a CMAPI event to start and stop the recording. Any ideas would be appreciated.
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Record Non-ACD Extensions in Witness QCM
- Thread starter VoiceGuy
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ChadStellar
IS-IT--Management
we have the same issue. Witness has responded that they do not work well <at all> in a mixed environment
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