record calls on Merlin Magix system

[retygh45]

I have a Merlin Magix system with ETR-18 phones. Someone here has a need to record a phone conversation. What's the easiest-cheapest way to do this? I'd prefer to have it digitally recorded, on a PC as a wav file, but don't know how complicated this is. I think those cheap recorders from Radio shack only work on analog type phones.

Is there a device for these digital type phones? Any help is greatly appreciated, thanks!

 

[idunham]

http://spyville.com/record-phone-calls.html

would anything like this work?

 

[Dexman]

If my memory serves me, the Merlin Messaging (R4) will allow users to record calls if the license being used is for 4 or more ports.

 

[Dexman]

When it comes to recording phone conversations, laws vary from state to state. Check and make sure that you are in compliance with your state's laws.

 

[retygh45]

Thanks so much, I think I'll go with the little device thing. Although that does say that it works only on single line phones. I'm assuming that it will not work on a Avaya phone? The phones here are Avaya multi-line phones, but I think I have an Avaya single line phone, but it still runs through our phone system.

As for the laws, this person is being advised by a law enforcement official to do this, so I guess they have a reason for it.

I think the recording through the merlin messenging announces to the other caller that they're being recorded, which wouldn't work in this case.

 

[Dexman]

If the unit is made to work on a single line telephone, that tells me that it will work only on an analog telephone line.

If the person will be using a 4400 series telephone, you will run into problems. The phone will need to be connected to a port on a 016 T/R module or a port configured as T/R on a 016 ETR module.

 

[kmefford]

http://www.digital-loggers.com/dli.personal.html

If the customer is using a digital phone, a product like the link above would be what you need.

You would need to record from the handset port, not the line

 

[retygh45]

even better, thanks!!!!!!

 

[dagwoodsystems]

Try

http://www.usbrecorder.com.

One of my customers chose this unit because of similar needs. They wanted to dump conversations straight into a PC as WAV files, plus they wanted the interface to be simple and elegant. The interface that I refer to is the Off/On/Record controller box (which sits on the desk) that is clean and uncomplicated.

Tim Alberstein

http://www.dagwoodsystems.com