Record 1616 voip set conversations

[bcmfiftyfan]

Hello,

Is anyone aware of a method or device that will convert conversations made from a 1616 voip set to analog audio so they can be recorded on an analog voice recorder?

The customer has an IP Office 500v2 R7.0 with 25 1608 and 1616 voip sets and 9 pots lines. They are an emergency care provider and there are 2 1616 voip sets in the Comm Center and these are the only 2 phones in the business that need to be recorded.

These 2 sets have 3 pots lines dedicated to them for emergency calls and we have these 3 pots lines connected to the recorder now but there are calls that come in on the other lines that are transferred to the Comm Center that need to be recorded also.

They have a large rack-mounted Eventide voice recorder that will record voip, digital and analog speech. The voip and digital side of the recorder are dedicated to radio transmissions so only the analog side of the recorder is available for telephone conversations.

We suggested connecting all 9 pots lines to the recorder but it is only equipped for 8 lines and the customer would much prefer having only the Comm Center's conversations recorded, not the entire business.

Thanks in advance for any ideas.

Lanny

 

[Telecomboy]

There is a product called the "sparky plus" which connects via the telephone handset to a usb connection on a pc. It then records all calls to that phone onto the pc.

 

[bcmfiftyfan]

Thanks, looks like capturing speech at the handset is a move in the right direction. Gotta figure out how to feed it into an analog recorder though.

 

[bcmfiftyfan]

Judging from the lack of replies, looks like this one's got everybody stumped and pretty much non-doable. Guess I'll tell the customer their only option is to increase the capacity of the recorder and connect all 9 pots lines to it. Thanks anyway.

 

[Westi]

VmPro and recording the calls is the "normal" way to do this.
You could also just record the 3 analog lines with inline recording devices but I have to say I am not willing to do that for customers as I have to maintain it if I put it in so I tell them VmPo is the only way I do it.
PRI's are a different animal and I would put in a device that records straight off there.

Joe W.

FHandw, ACSS (SME), ACIS (SME)

http://convergednetworks.ca

“Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives.”

 

[Billx1]

Here is something you can consider doing.
It is a bit of a hack, but it should work since it has been done before.
It is also dependent on whether or not your Eventide Recorder can accept the signal.

Open up the 1616 phone and extend the two wires that go to the Receiver Element of the handset to
two spare pins of the RJ-45 Jack in the base of the phone. (Handset Audio)
Make sure the two pins that you select are actually a pair and not a split pair.
You will most likely need to use a soldering iron.

This will extend the Analog Audio Signal of the handset back to the main frame/patch panel.

Note: Sometimes the 8 conductor cord to the phone has "Open Connections" on the spare conductors.
Test it first.

Connect this Handset Audio pair to the Eventide Recorder and see if it will actually record the conversation or not.

The tricky part will be trying to get access to the Handset Audio pair if it is in a patch panel.

Well I did say it was a bit of a hack, but sometimes it can be a viable method to get the job done.

 

[amriddle01]

If they have an existing recorder surely it can have licences added to record more IP calls, I don't know many that don't allow this



"No problem monkey socks

 

[bcmfiftyfan]

Thanks everyone for the advice.

Westi - we are recording the three analog lines now but there are calls that come in on the other analog lines that get transferred to the Comm Center that need to get recorded too. The customer doesn't have a PRI.

Billx1 - as a test I tried feeding the handset audio from a 1616 directly into the recorder in the equipment room but couldn't get any results. No audio from the 1616 handset present on my buttset either. Lack of talk battery maybe?

amriddle01 - good idea but apparently the customer is trying to avoid the expense of an additional license and interface card in the Eventide recorder. I'll let them decide whether to expand the voip side of the recorder or settle for recording all nine pots lines on the analog side of the recorder.

 

[Billx1]

There usually isn't any Talk Battery on the handset receiver circuit.

It is more like a Dry AC circuit.

Try attaching your butt set directly to the first accessible point of the receiver circuit inside the phone and see if you get audio there.

Different buttsets will act differently when monitoring a circuit like this, so keep that in mind.

Try it in both TALK and MONITOR modes.

 

[bcmfiftyfan]

Thanks Bill, I'll give it a whirl.

 

[hairlessupportmonkey]

Wireshark will capture an audio stream

ACSS - SME
General Geek

 

[bbaits25]

I tried using wireshark before but had trouble capturing VOIP packets (im on the voice vlan as well). It captured sometimes and sometimes it didn't. I think the h.223 protocol doesn't work very well with it.