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record 101002000289005402 is missing from po_20hl.soa

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mdimperio

Technical User
Dec 4, 2003
1
US
i have this error message and do not know how to fix it.
 
I think there is a typo in your error message. There is a PO_20 file, but it should be followed by the 3 character company ID then .soa. You show only two. If it is the PO_20 file, you should be able to clear the error by reinitializing PO_20, PO_21, and PO_25. These are crystal files that are created when you print POs. Be careful not to reinitialize any other files as reinitialize means delete. If you are not comfortable doing this, call your reseller to help you. Otherwise, go to Repair, Reinitialize Data Files, Select your company Id, and PO. Then flag the above files and click proceed.

 
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