Receptionist prime phone does not display aditional calls if there is a call being answeared

[LC21LC]

Only have limited knowledge of Nortel phone systems unfortunately. Any help is appreciated.


All the lines are set to App and Ring. When a call comes in the receptionist answers the call if another call comes in while she is answering the first one the next ones will not ring or display on the other line buttons instead the call rings on all the other phones.

I need to set it up so that if the receptionist answers the first call and is talking on the phone if another call comes in it needs to ring or flash on the other line buttons so that she could put the first call on hold and take the second call.

Thank you for any help or suggestions.

 

[Multimedium]

I had to put call number one on hold first and then turn the volume up on the flashing line from call number two./quote]



I guess I should have mentioned this earlier...

There is a feature to adjust the volume of the ringer: Feature *80. It even works when you are already on a call.