Receptionist phone setup

[MasterRacker]

I'm running a "vintage" system on CM 3.1.4 and using a 2420 set with a EU24 expansion unit.

I'm trying to set up something we've never used before which is a true receptionist setup. I hvae a half dozen stations I need the receptionist to be able to answer, then possibly put on hold and transfer the station originally dialed. How do I go about this? It doesn't look like a bridged appearances or busy indicators will do the job.

As a possibly related question, what are te functional differences between bridged appearances and abridge appearances?

Thanks.

Jeff
[small]"The software I buy sucks, The software I write sucks. It's time to give up and have a beer..." - Me

http://RusticPhoto.org

[/small]

 

[AvayaTier3]

call pickup or coverage answer group may be an option

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
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[wpetilli]

abrdg-appr are for analog lines

Also, attendant console phones are better equipped for what you're trying to do. Also, for 6 or so stations with 3 line appearances each.. how come your current setup doesn't work? You have enough physical buttons to support bridges.

 

[MasterRacker]

AvayaTier3 - are you suggesting call pickup in conjunction with busy indicators? I'll have to research that function.

Wpetelli - something like answer appr 1, call the recipient on appr 2 and tell them to pick up appr 1? That might work.

I'm sure an actual attendant console is what I need, but I don't want to make any purchases for this system if I can avoid it. We'll soon be evaluating new systems and are looking likely to forklift replace the whole thing. For now, a 2420 is all I've got.

Jeff
[small]"The software I buy sucks, The software I write sucks. It's time to give up and have a beer..." - Me

http://RusticPhoto.org

[/small]

 

[wpetilli]

I think you have enough currently to do what you're looking to do. Call can come in on person's appr 1, which you'll grab. You can put the call on hold, call the called person from your line or use whisper/intercom and inform he has a call on his line 1.