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Receptionist needs to transfer to another user's voicemail. 1

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Adillo303

Adillo303

Technical User
Mar 29, 2010
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IP Office IP500 V2 Rev 8.0(18) - Embedded Voicemail - IP Office essentials Edition license.

I know there have been other threads on this and I have tried the resolutions to no effect. I am obviously doing something wrong.

I have 4 digit extensions. In this example the receptionist is trying to transfer a call from her phone X7726 to another users phone X7727.

From what I read, she should push Trnsfr + # + 7727

I call in from the outside and asker her to do this. She is not asking for a button, although, I may go there. She is quite willing to push the appropriate buttons.

Am I missing something obvious?

One possible error (Mine) is on a couple occasions I asked her to transfer this call to her own voicemail (Trnsfr + # + 7726. Maybe it does not work on your own Ext?

Any help would be greatly appreciated.

Thank You

Andy

P. S. I would have posted on one of the other threads, but, they are closed.
 
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sounds to me the short code for direct transfer to voicemail is not built, to test this dial # and any 4 digit extension number, it it goes directly to voicemail then the short code is built correctly

acss sme acis sme acss cm 5.2.1 acss cm and cmm
 
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Short code:
#xxxx # xxxx is extn length
Voicemail collect
"#"N
 
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snowman well you do have the short code built correctly but I did not see that she is hitting the transfer a 2nd time transfer + # extension number then transfer again, let me know

acss sme acis sme acss cm 5.2.1 acss cm and cmm
 
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Incoming call
Answer call
Press transfer # extn number,
hang up.
Call is transferred to mailbox


Or on 8.1

Incoming call
Answer call
Press Message button
Enter extn number,
Hang up
Call is transferred to mailbox
 
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snowman, have you run a system staus trace to see what is happening to the call, can she do a supervised transfer to this extension?

acss sme acis sme acss cm 5.2.1 acss cm and cmm
 
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make a monitor trace and post it here.


BAZINGA!

I'm not insane, my mother had me tested!

 
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Snowman is not the question asker, he is offering (2) solutions.
 
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Smoking joe
It's not my thread [pipe]

I am just supplying answers like yourself

Adillo303 is the guy asking,
 
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ethank all of you. i had to leave the sitr on another emergency. i will be back on site Friday and try all of this. i will post a trace if i screw this up again.
 
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I think that I am down to a procedure now.

I created the short code #XXXX VoiceMailCollect "#"N

If I pick up an extension and dial that short code, I go directly to a voicemailbox.

If I call in to the switchboard and answer there then enter the short code nothing happens.

I also tried entering the short code and following it with a # as I saw in another post. Still nothing.

I am attaching the monitor trace.

Thank you for your help.

545644167mS CMExtnEvt: Stephanie: Recover Timer reason=CMTRWrapUp
545644167mS CMExtnEvt: v=7 State, new=Idle old=PortRecoverDelay,0,0,Stephanie
545644168mS CMExtnTx: v=7726, p1=0
CMVoiceMailStatus
Line: type=DigitalExtn 3 Call: lid=0 id=-1 in=0
Called[Stephanie Msgs=0 Old=0 Sav=0] Type=Default (100) Reason=CMDRdirect Calling[00000000] Type=Default Plan=Default
Display [Stephanie Msgs=0]
Timed: 08/05/13 07:17
545660714mS PRN: 209: Digit Pressed #
545660715mS CMCallEvt: 0.17035.0 -1 BaseEP: NEW CMEndpoint f51c2904 TOTAL NOW=1 CALL_LIST=0
545660715mS CMCallEvt: 0.17035.0 -1 Desk14.-1: NEW CMExtnEndpoint f51c2904, Name=Desk14, Extn=209, Phys Extn=209
545660716mS CMCallEvt: CREATE CALL:5314 (f51c4bc4)
545660716mS CMCallEvt: 0.17036.0 -1 BaseEP: NEW CMEndpoint f520d130 TOTAL NOW=2 CALL_LIST=0
545660717mS CMExtnEvt: Desk14: CMExtnHandler::SetCurrent( id: 0->17035 )
545660718mS CMExtnRx: v=209, p1=0
CMSetup
Line: type=DigitalExtn 3 Call: lid=0 id=17035 in=0
Called[] Type=Default (100) Reason=CMDRdirect Calling[209] Type=Internal Plan=Default
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
IE CMIECallingPartyName (110)(Type=CMNameDefault) name=Desk14
IE CMIECallingPartyKName (226)(Type=CMNameDefault) name=Desk Fourteen
545660718mS CMCallEvt: 0.17035.0 5314 Desk14.0: StateChange: END=A CMCSIdle->CMCSDialInitiated
545660718mS CMExtnEvt: v=1 State, new=Dialling old=Idle,0,0,Desk14
545660719mS CMTARGET: 0.17035.0 5314 Desk14.0: LOOKUP CALL ROUTE: type=100 called_party= sub= calling=209 dir=out complete=0 ses=0
545660719mS CMTARGET: 0.17035.0 5314 Desk14.0: ADD TARGET (N): number= type=100 depth=1 nobar=1 setorig=1 ses=0
545660719mS CMCallEvt: 0.17035.0 5314 Desk14.0: StateChange: END=A CMCSDialInitiated->CMCSDialling
545660720mS CMExtnTx: v=209, p1=0
CMSetupAck
Line: type=DigitalExtn 3 Call: lid=0 id=17035 in=0
BChan: slot=20 chan=1
Timed: 08/05/13 07:18
545660720mS CMExtnRx: v=209, p1=0
CMInformation
Line: type=DigitalExtn 3 Call: lid=0 id=17035 in=0
Called[#] Type=Default (100) Reason=CMDRdirect
545660720mS CMTARGET: 0.17035.0 5314 Desk14.0: Setting Hard Timer 4000
545660721mS CMTARGET: 0.17035.0 5314 Desk14.0: LOOKUP CALL ROUTE: type=100 called_party=# sub= calling=209 dir=out complete=0 ses=0
545660721mS CMTARGET: 0.17035.0 5314 Desk14.0: ADD TARGET (N): number=# type=100 depth=1 nobar=1 setorig=1 ses=0
545660722mS CD: CALL: 0.17035.0 BState=Idle Cut=0 Music=0.0 Aend="Desk14(209)" (20.1) Bend="" [] (0.0) CalledNum=# () CallingNum=209 (Desk14) Internal=1 Time=6 AState=Dialling
545661062mS RES: Wed 8/5/2013 07:18:16 FreeMem=61721188(2) CMMsg=7 (8) Buff=5200 947 1000 7463 5 Links=6768
545661063mS RES2: IP 500 V2 8.0(18) Tasks=41 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=51 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=1 SSA=0 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
545661416mS PRN: 209: Digit Pressed 7
545661416mS CMExtnRx: v=209, p1=0
CMInformation
Line: type=DigitalExtn 3 Call: lid=0 id=17035 in=0
Called[7] Type=Default (100) Reason=CMDRdirect
545661416mS CMTARGET: 0.17035.0 5314 Desk14.0: Setting Hard Timer 4000
545661417mS CMTARGET: 0.17035.0 5314 Desk14.0: LOOKUP CALL ROUTE: type=100 called_party=#7 sub= calling=209 dir=out complete=0 ses=0
545661417mS CMTARGET: 0.17035.0 5314 Desk14.0: ADD TARGET (N): number=#7 type=100 depth=1 nobar=1 setorig=1 ses=0
545661636mS PRN: 209: Digit Pressed 7
545661636mS CMExtnRx: v=209, p1=0
CMInformation
Line: type=DigitalExtn 3 Call: lid=0 id=17035 in=0
Called[7] Type=Default (100) Reason=CMDRdirect
545661636mS CMTARGET: 0.17035.0 5314 Desk14.0: Setting Hard Timer 4000
545661637mS CMTARGET: 0.17035.0 5314 Desk14.0: LOOKUP CALL ROUTE: type=100 called_party=#77 sub= calling=209 dir=out complete=0 ses=0
545661637mS CMTARGET: 0.17035.0 5314 Desk14.0: ADD TARGET (N): number=#77 type=100 depth=1 nobar=1 setorig=1 ses=0
545662205mS PRN: 209: Digit Pressed 2
545662205mS CMExtnRx: v=209, p1=0
CMInformation
Line: type=DigitalExtn 3 Call: lid=0 id=17035 in=0
Called[2] Type=Default (100) Reason=CMDRdirect
545662205mS CMTARGET: 0.17035.0 5314 Desk14.0: Setting Hard Timer 4000
545662206mS CMTARGET: 0.17035.0 5314 Desk14.0: LOOKUP CALL ROUTE: type=100 called_party=#772 sub= calling=209 dir=out complete=0 ses=0
545662206mS CMTARGET: 0.17035.0 5314 Desk14.0: ADD TARGET (N): number=#772 type=100 depth=1 nobar=1 setorig=1 ses=0
545662855mS PRN: 209: Digit Pressed 7
545662855mS CMExtnRx: v=209, p1=0
CMInformation
Line: type=DigitalExtn 3 Call: lid=0 id=17035 in=0
Called[7] Type=Default (100) Reason=CMDRdirect
545662855mS CMTARGET: 0.17035.0 5314 Desk14.0: Setting Hard Timer 4000
545662856mS CMTARGET: 0.17035.0 5314 Desk14.0: LOOKUP CALL ROUTE: type=100 called_party=#7727 sub= calling=209 dir=out complete=0 ses=0
545662856mS CMTARGET: 0.17035.0 5314 Desk14.0: ADD TARGET (N): number=#7727 type=100 depth=1 nobar=1 setorig=1 ses=0
545662856mS CMTARGET: 0.17035.0 5314 Desk14.0: SYS SC: #7727 5 7727 sc=type=VoicemailCollect code=#XXXX, num="#"N callinfop->sending_complete=0 secondary_dialtone=
545662857mS CMTARGET: 0.17035.0 5314 Desk14.0: ADD VM TARGET
545662857mS CMTARGET: **** 0.17035.0 5314 Desk14.0: MakeVoicemailTarget pbx=<null> local=1 type=3
545662858mS CMCallEvt: 0.17037.0 -1 BaseEP: NEW CMEndpoint f51a186c TOTAL NOW=3 CALL_LIST=1
545662858mS CMTARGET: 0.17037.0 5314 RAS.0: ADD PRIMARY
545662858mS CMTARGET: 0.17035.0 5314 Desk14.0: ADD VM TARGET: SUCCEEDED
545662858mS CMTARGET: 0.17035.0 5314 Desk14.0: CancelTimer CMTCDelayedProcessing
545662859mS CMTARGET: 0.17035.0 5314 Desk14.0: INITIAL TARGETING SUCCEEDED
545662859mS CMTARGET: 0.17035.0 5314 Desk14.0: GetNoAnswerTimer:15
545662859mS CMCallEvt: 0.17036.0 5314 TargetingEP: StateChange: END=B CMCSIdle->CMCSOffering
545662860mS CMCallEvt: 0.17037.0 5314 RAS.0: StateChange: END=T CMCSIdle->CMCSOffering
545662860mS CMExtnEvt: RAS: CMExtnHandler::SetCurrent( id: 0->17037 )
545662860mS CMExtnTx: v=RAS, p1=0
CMSetup
Line: type=RAS 1 Call: lid=0 id=1011 in=0
Called[#7727] Type=Voicemail (102) Reason=CMDRX_Attendant Calling[209] Type=Internal Plan=Default
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
BChan: slot=21 chan=42
IE CMIERespondingPartyName (228)(Type=CMNameDefault) name=Desk14
IE CMIERespondingPartyKName (229)(Type=CMNameDefault) name=Desk Fourteen
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:101 N:100 R:4) number=209
IE CMIEDeviceDetail (231) LOCALE=enu HW=15 VER=8 class=CMDeviceStdPhone type=109 number=25 channel=0 rx_gain=32 tx_gain=32 ep_callid=17035 ipaddr=10.13.3.14 apps=0
IE CMIECallingPartyName (110)(Type=CMNameDefault) name=Desk14
IE CMIECallingPartyKName (226)(Type=CMNameDefault) name=Desk Fourteen
IE CMIEMohSourceId (247) MOH Source = 255
Display [Desk14>#7727]
Timed: 08/05/13 07:18
Locale: enu
545662861mS CMMap: a=21.42 b=1.254 T
545662863mS CD: CALL: 0.17035.0 BState=Idle Cut=0 Music=0.0 Aend="Desk14(209)" (20.1) Bend="" [RAS] (0.0) CalledNum=#7727 () CallingNum=209 (Desk14) Internal=1 Time=2147 AState=Dialling
545662864mS CMExtnTx: v=7727, p1=0
CMVoiceMailStatus
Line: type=DigitalExtn 3 Call: lid=0 id=-1 in=0
Called[Kim Msgs=1 Old=0 Sav=0] Type=Default (100) Reason=CMDRdirect Calling[00000001] Type=Default Plan=Default
Display [Kim Msgs=1]
Timed: 08/05/13 07:18
545662865mS CMExtnRx: v=RAS, p1=0
CMAlerting
Line: t
 
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I did try that. When I push transfer the incoming call goes on hold and a second line (Appearance) opens up. Should I hang up at that point?

I am very sorry if I am being dense.

Thank You

Andy
 
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To put it in details:

Whey you answer and press transfer, you pick up another CA; this is called a consult session. You dial #XXXX, and if you stay on the line, you will hear a single ring then the VM answering; if you hang up (NOT drop) or press complete, the caller will hear the greeting only.

Make sure you always have one CA free (reserve last CA) for transferring. You can also press transfer ,#XXXX and then hang up without waiting for the greeting, the caller will hear the single ringback and then the greeting. There is no secret/catch to it, unless you have a bug on your release; but the JIRA about 8.0(42) doesn't suggest (18) has problems with that. Worked on 7.0, so it either work or you have a bug. Lab it out.

 
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Just as you said. Once they hung up instead of dropping all was good.

 
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Vankblan said:
The SC is not a transfer, it's a destination...
Click to expand...

I want to especially thank you for this line. I suppose that I knew it on some level. It just cleared a lot of things up.
 
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