At my hub i have a reception hunt group with 2 users, calls from outside come in fine and ring both softconsoles. Calls from remote sites that are forwarded to the hub ring, however sometimess the receptionist at the hub connects and drops the call.
Also my overflow group has one user at a spoke site. I configured a phantom extension with the one user, unconditionally forwarded that user to the spoke site and ticked allow hunt group forward.
When i remove the queing on the hub reception group the second caller hears a busy instead of being forwarded to the spoke site
Also my overflow group has one user at a spoke site. I configured a phantom extension with the one user, unconditionally forwarded that user to the spoke site and ticked allow hunt group forward.
When i remove the queing on the hub reception group the second caller hears a busy instead of being forwarded to the spoke site