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Receiving very old emails on Blackberry
- Thread starter Mills70
- Start date
Initial thoughts are that few more details would be helpful:
- Is your device receiving email via BES, BIS or Desktop Redirector?
- Is the old email appearing in the mail client as well?
- Has that email been moved back from an archive or similar other location?
- Where was the email from, internal to your company or an internet email?
- If it's a BES, can you obtain the REFID and trace it in the BES logs (ALT VIEW in the message and the REFId is at the top) to see if the BES processed it for some reason?
Regards
jpaf
- Is your device receiving email via BES, BIS or Desktop Redirector?
- Is the old email appearing in the mail client as well?
- Has that email been moved back from an archive or similar other location?
- Where was the email from, internal to your company or an internet email?
- If it's a BES, can you obtain the REFID and trace it in the BES logs (ALT VIEW in the message and the REFId is at the top) to see if the BES processed it for some reason?
Regards
jpaf
- Thread starter
- #3
Thanks for answering my post, jpaf! We do not have a Blackberry Enterprise server and no longer use redirector. We use our service provider's server, so I believe the correct answer is BIS.
If by "mail client" you are asking if we have received the old email through Outlook as well as on our Blackberrys, the answer is no. The mail only shows up on the Blackberrys.
I'm really not sure where the email is being moved back from since it's been a year since I originally got it, but I've been wondering about the same thing.
I BELIEVE that I have only had this problem with other people I work with. Again, we all use the same service provider, but not BB Enterprise Server.
Thanks so much for any other insights you might have. I would find any ideas of yours helpful. Thanks.
If by "mail client" you are asking if we have received the old email through Outlook as well as on our Blackberrys, the answer is no. The mail only shows up on the Blackberrys.
I'm really not sure where the email is being moved back from since it's been a year since I originally got it, but I've been wondering about the same thing.
I BELIEVE that I have only had this problem with other people I work with. Again, we all use the same service provider, but not BB Enterprise Server.
Thanks so much for any other insights you might have. I would find any ideas of yours helpful. Thanks.
OK, so it's a BIS account, I take it that you login to your service provider's web-site to set up and configure your corporate account and it then polls your email server to forward to the device?
If you want to get to the bottom of this I would log a ticket with your service provider and they will escalate to RIM. Provide them with your BIS user account details, PIN number, email account that this is happening with and the message REFID that you see the problem with (ALT VIEW when in the message).
regards
jpaf
If you want to get to the bottom of this I would log a ticket with your service provider and they will escalate to RIM. Provide them with your BIS user account details, PIN number, email account that this is happening with and the message REFID that you see the problem with (ALT VIEW when in the message).
regards
jpaf
- Thread starter
- #5
I just need a little help understanding some of what you said. Please forgive my ignorance.
1. What does "escalate to RIM" mean?
2. What is REFID? Is that a way for them to identify the message?
3. How do I do "ALT VIEW"? I have an ALT key, but I'm not sure what to press for "VIEW". Is it different on all handhelds? Or is there generally a key used for "VIEW" on all handhelds? For instance, I tried ALT V but it didn't do anything. If this is something I should just ask the service provider, that's fine.
THANKS! THANKS! THANKS!!!!
1. What does "escalate to RIM" mean?
2. What is REFID? Is that a way for them to identify the message?
3. How do I do "ALT VIEW"? I have an ALT key, but I'm not sure what to press for "VIEW". Is it different on all handhelds? Or is there generally a key used for "VIEW" on all handhelds? For instance, I tried ALT V but it didn't do anything. If this is something I should just ask the service provider, that's fine.
THANKS! THANKS! THANKS!!!!
- Each service provider can open a ticket with RIM, who host the BIS servers for them.
- A REFID is a unique identifier that each message will be stamped with as the server processes it.
- Hold down the ALT key and hit the V key, then the I key, then the E key and finally the W key. When you release ALT further "hidden" fields within the message will be revealed. One of these will be the message's individual REFID. The service provider and RIM can use this to track the message being processed.
Regards
jpaf
- A REFID is a unique identifier that each message will be stamped with as the server processes it.
- Hold down the ALT key and hit the V key, then the I key, then the E key and finally the W key. When you release ALT further "hidden" fields within the message will be revealed. One of these will be the message's individual REFID. The service provider and RIM can use this to track the message being processed.
Regards
jpaf
I have had this happen too and it is very random. I have had to learn to decipher between the totally random old e mail that suddenly appears and one that appears because I moved an e mail from some other folder back into the inbox.
But, that said, the old e mails do just show up. It is weird.
rmw2
But, that said, the old e mails do just show up. It is weird.
rmw2
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