Some of our extensions are demostrating some odd behavior. I am by no means an expert with the BCM200, but I do have a basic understanding.
When a DN is on the phone with an outide party and they recieve another call, that new call is receiving a message that states 'The Person You Have Called is Unavailable' and then a different voice proceeds to talk about leaving a message or searching the directory.
In the Call Forwarding section there is no # entered in for the 'Foward on Busy' value. If I enter the voicemail # it takes the new call into voicemail, like it should. However, the user @ this DN likes the call to ring in so they have the option of picking it up before it rolls into voicemail. Any ideas on how to correct this issue? I am clueless.
When a DN is on the phone with an outide party and they recieve another call, that new call is receiving a message that states 'The Person You Have Called is Unavailable' and then a different voice proceeds to talk about leaving a message or searching the directory.
In the Call Forwarding section there is no # entered in for the 'Foward on Busy' value. If I enter the voicemail # it takes the new call into voicemail, like it should. However, the user @ this DN likes the call to ring in so they have the option of picking it up before it rolls into voicemail. Any ideas on how to correct this issue? I am clueless.