Receiving message - 'The Person You Have Called is Not Available'

[csmcvey]

Some of our extensions are demostrating some odd behavior. I am by no means an expert with the BCM200, but I do have a basic understanding.

When a DN is on the phone with an outide party and they recieve another call, that new call is receiving a message that states 'The Person You Have Called is Unavailable' and then a different voice proceeds to talk about leaving a message or searching the directory.

In the Call Forwarding section there is no # entered in for the 'Foward on Busy' value. If I enter the voicemail # it takes the new call into voicemail, like it should. However, the user @ this DN likes the call to ring in so they have the option of picking it up before it rolls into voicemail. Any ideas on how to correct this issue? I am clueless.

 

[acewarlock]

What is your Forward no answer set for?

 

[csmcvey]

My forward no answer is set to 1638 which is our voicemail #. It is set for 4 rings. This is what is baffling me. Thanks.

 

[abcm]

Set DND on Busy to Yes if you do not want your calls
interrupted with a ring tone when a second call comes in. Instead,the button flashes, indicating an incoming call.
I suspect DND may be set to No.

 

[dagnya]

How many intercom keys do you have? If you only have 1 and it is busy and a second call comes in it will not go to voicemail and you would get the message you are hearing. You need a path for the caller to get to voicemail.