Receiving Faxes

[WhiskyMac]

I have recently installed Symantec WinFax Pro v10.0 and Microsoft's Fax Console on two separate Dell laptops, both running Windows XP pro.

Whilst I can successfully send faxes using both applications, I cannot receive anything at all on either. I have a normal ADSL line and the modem is connected through the standard microfilter.

Any ideas as to why this is happening?

 

[bcastner]

First, I hope I misunderstood your physical connection. Your ADSL modem should not have a microfilter in-line between the modem and wallplate. Your FAX modem can have the filter, but not the ADSL modem.

Second, what settings have you made for the FAX modem? Check these carefully to be sure that the FAX modem is set to answer on a ring. Be sure there is no call-waiting, voice mail or other phone feature that can prevent a ringing event to the FAX Modem. The use of ADSL should not pose any particular problem; FAX service is just hard to get right.

Brian Boston maintains an excellent FAQ on printer and FAX issues under XP, and I hope it proves usefull to you:

http://groups.google.com/groups?hl=en&lr=&ie=UTF-8&oe=UTF-8&th=7e4287af9dfad757&rnum=13

 

[WhiskyMac]

Yes, It's the Analog modem that's connected via the MicroFilter, not the ADSL modem.
I am using the defailt settings on the modem, with call-waiting off, and Auto-Answer set to receive after 3 rings. Can you help any firther with the Modem settings? I'm using a Xircom Cardbus 100 + Modem 56 PCMCIA card.

Many thanks

Iain Kerr
iainkerr01@hotmail.com

 

[bcastner]

That particular modem has had a billion software updates. 3-Com owns the company now, and you need to carefully select the appropriate driver update.