Receive delay.

[Antoniof]

Hello everyone,
I have a small strange problem.
On two of my customers I am experiencing delays when receiving email from the outside, and I can not determine why. Some have as far as a 5 hour delay.
I am running Exchange 2000 sp3 and outlook 2002 sp2. I setup all my customers the same way but only these two experience the problem, and only started a couple of months ago, they were working fine before.
Here is the configuration of the system;
Router,firewall nating, server. The firewall has both pop3, and SMTP ports open, the server has a static private IP, and the firewall has static public ip, I do not have any smtp connecters.
Any idea on what might be hapenning?
Thank you for taking the time to read this posting.

 

[james3838]

The first step is to examine the recieved headers of a delayed message to figure out where the message was queued up.

Once you have that information you can start figuring out exactally where to start looking.

 

[Antoniof]

Thank you,
I will try that and post further information

 

[Antoniof]

How can I check the headers?
What do i have to do to get them?

Thank you

 

[Antoniof]

Ok,

I looked at the headers and the headers states that the email hit my server 1.5 minutes after it was sent, however I tracked the message and found that the report states the email hit the queue almost 2 hours later.
Any thoughts?
I'm complitly lost

 

[Antoniof]

I found that the email was being delayed do to Groupshield from Mcafee. The Anti-Virus was holding the messages for processing
Thank you all