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reboots on shut down.
- Thread starter wash61
- Start date
Most of the common reasons are outlined here. If they don't help have a look in the Event Viewer, also switch off Automatic Restart and see if you get any Stop Error message for the cause of this problem.
"Windows XP Restarts When You Try to Shut Down Your Computer (Q311806)"
To get further information about the error look in your Event viewer.
Look in the System or Application folder. You can get to the Event Viewer via right click My Computer icon and select Manage.
Any errors logged in the Event Viewer can be expanded by double clicking on the error line.
Take any error I.D. number and search for it on these sites.
Also check any "Information" line that mentions "savedump" and you should find reference to "recovered from a bug check". This is the Stop Error that caused your problem.
If your problem persists post back with this Stop Error.
You can also turn off "automatically restart after an error" so it will just halt at the fault and display the full Stop Error and blue screen.
Right-click My Computer, and then click Properties .
On the Advanced tab, click Settings under Startup and Recovery .
Click to clear the Automatically restart check box under System failure , and then click OK . The error message on a blue screen should remain on the screen so you can record the error information.
"Windows XP Restarts When You Try to Shut Down Your Computer (Q311806)"
To get further information about the error look in your Event viewer.
Look in the System or Application folder. You can get to the Event Viewer via right click My Computer icon and select Manage.
Any errors logged in the Event Viewer can be expanded by double clicking on the error line.
Take any error I.D. number and search for it on these sites.
Also check any "Information" line that mentions "savedump" and you should find reference to "recovered from a bug check". This is the Stop Error that caused your problem.
If your problem persists post back with this Stop Error.
You can also turn off "automatically restart after an error" so it will just halt at the fault and display the full Stop Error and blue screen.
Right-click My Computer, and then click Properties .
On the Advanced tab, click Settings under Startup and Recovery .
Click to clear the Automatically restart check box under System failure , and then click OK . The error message on a blue screen should remain on the screen so you can record the error information.
- Thread starter
- #4
I looked the event viewer and could not find any information line that mentions savedump, but I did find an error event id: 7023. It states: The IPSEC services service terminated with the following error: the authentication service is unknown.
I hope this is of some help. This is all I could find.
I hope this is of some help. This is all I could find.
Is it showing your IPSEC error at the time of attempted shutdown? If not, what does it say in Event Viewer that corresponds with the Shutdown time?
Some general things to try.
See if System Restore will get you back to a restore point before your problem with Shutdown.
Try Safe Mode (Do you have this problem in Safe Mode?).
Try running ChkDsk to check your drive for errors. Right click your Drive icon/ Properties/ Tools/ Error Checking.
Run the System File Checker program from the Run Box by typing.....Sfc /Scannow in it and have your XP CD handy.
HOW TO: Verify Unsigned Device Drivers in Windows XP
If they don't work you could try repairing windows itself by running it over itself. You will lose all your windows updates but your files will be untouched.
How to Perform an In-Place Upgrade (Reinstallation) of Windows XP (Q315341)
Some general things to try.
See if System Restore will get you back to a restore point before your problem with Shutdown.
Try Safe Mode (Do you have this problem in Safe Mode?).
Try running ChkDsk to check your drive for errors. Right click your Drive icon/ Properties/ Tools/ Error Checking.
Run the System File Checker program from the Run Box by typing.....Sfc /Scannow in it and have your XP CD handy.
HOW TO: Verify Unsigned Device Drivers in Windows XP
If they don't work you could try repairing windows itself by running it over itself. You will lose all your windows updates but your files will be untouched.
How to Perform an In-Place Upgrade (Reinstallation) of Windows XP (Q315341)
- Thread starter
- #6
What happens if you type Shutdown -s in the Start Run box? Does it shutdown then?
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faq608-4650
If they don't work you could try repairing windows itself by running it over itself. You will lose all your windows updates but your files will be untouched.
How to Perform an In-Place Upgrade (Reinstallation) of Windows XP (Q315341)
HOW TO: Verify Unsigned Device Drivers in Windows XP
310353 - How to Perform a Clean Boot in Windows XP
316434 - HOW TO: Perform Advanced Clean-Boot Troubleshooting in Windows XP
Removing adware & spyware
Before Posting a Hijack log file - Best Practices
faq608-4650
If they don't work you could try repairing windows itself by running it over itself. You will lose all your windows updates but your files will be untouched.
How to Perform an In-Place Upgrade (Reinstallation) of Windows XP (Q315341)
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