Reboot CallPilot 4.0

[galley]

How do I reboot CallPilot? I made some changes and the changes are not routing the new way, the calls are still taking the old programming. I figure if I reboot the CP, all will be well.

 

[DocVic]

Have you made changes in the PBX's ACD routing into CallPilot? The calls originate from the PBX and are passed to CallPilot, and depending on the number it "sees", a prompt will be played. Changing prompts, does not change routing.

Never "reboot" the CallPilot, unless you are having power problems. Rebooting is okay every 6 months for maintenance.


DocVic
Dedicated to Nortel Products till the end.
Need help? Call Me Now!

 

[Jeffnortel]

I agree with DocVic. Not sure about the every six months thing. I reboot as needed. What program changes did you make? What are you looking to do?

 

[Wane47]

The only reason you would need to reboot the callpilot is if you ran the config wizard or if you deacquired the cdn or some of it ports.

 

[galley]

It's a Symposium issue, I just need to know the procedure to do a "faceplate reboot" of call pilot.

 

[Jeffnortel]

Does symposium use ports on callpilot for voice service?

 

[strmwalker]

alt,ctrl,del
select restart pick a reason in the drop down menu for
your restart and let it reboot.

no problems only solutions

strmwalker