Read Request not working

[StaplesMan]

One of the office managers informed me that there users have found out a way to read an email but prevent the respond to the read receipt. Even though the read receipt is set to perform automatically via group policy.


User A sends an email to user B requesting a read receipt on the message. User B opens his outlook up and clicks on the new message. Reads as needed in the preview panel then deletes by using the Delete on the keyboard. User A will never get a response back stating the message was read.

If user B was to double click on the message and have it open a new window user A will get a message stating it was read.

If user B was to click on another email and read it then the first message is considered read and user A will get a response saying it was read.

If user B was to simply close out of outlook after previewing the email then user A will get a response back saying it was read.

The only time user A does not get a response back is if the message is read and deleted in that order as noted above.

Is there any way to fix this? Is it a problem or a feature?

Currently have Outlook 2003 and 2007 using Exchange 2003.

Thanks for any and all advice


CCNA, A+, HP Certified Professional

 

[58sniper]

That's a feature. Read receipts show NOTHING. Merely that a message was opened. Not that it was read, and certainly not that it was read by the person it was sent to. You'd have to completely disable the preview pane in all clients, including Outlook and OWA, in order to get anything close to valid info.

Pat Richard MVP
Plan for performance, and capacity takes care of itself. Plan for capacity, and suffer poor performance.

http://www.ucblogs.net/blogs/exchange/

 

[StaplesMan]

Feature! I love it. Thanks for the info!

CCNA, A+, HP Certified Professional