Read Manager C db in Manager E

[joeb5110]

When our Hipath 3700 systems were installed, the designer set it up so that certain entries, specifically speed dials, were configurable
only in Manager C. From a few postings I've read, this isn't unusual. Is there a way to save the database so that items originally configured in Manager C be viewed in Manager E, without logging on with the customer password? It's not the biggest deal to have to do that, but it makes no sense in our environment.
Any assistance is appreciated.

 

[Okkie26]

It doesn;t have anything to do with the manager type.

It's the login that causes this behaviour.

As soon as a customer login is setup, the speed dial is only changeable via that account.

 

[donb01]

Do you have the service login/password? And you'r saying that won't let you change it? I always did mine thru there.

Don Bruechert, Voice Comm Analyst II
CareTech Solutions @ Holy Family Memorial
Manitowoc, WI, USA

 

[joeb5110]

I can log in with the customer level password, with Manager E. I realize I don't need to use Manager C, I shouldn't have mentioned it. There was a point where I'd forgotten the customer password and thought maybe I needed Manager C, but that wasn't the case. I eventually remembered the password and am good to change speed dials through Manager E.
The question is whether I can set it so that the admin password that can make all changes can also see and change the speed dials. It's a small inconvenience to have to use separate logins, but it doesn't make sense to have to do so.
Thanks.

 

[donb01]

So you are saying that you cannot edit the speed dials using the Admin login right now??

If that is the case and the Customer has taken that ability away from the Admin as far as I know the Customer cannot give that ability back. You would have to default the database and reload everything, which would have a high suck factor (you really don't want to do it - it's bad enough when you have a backup and default the system by accident! I know there was a time when the customer did have the ability to remove the Vendor/Admin right to see the "customer private" data.

Don Bruechert, Voice Comm Analyst II
CareTech Solutions @ Holy Family Memorial
Manitowoc, WI, USA